This integration empowers merchants to expand into global markets with delivery services that simplify customs processes, reduce technical barriers, and enhance the customer experience.
DHL has announced a direct integration with Shopify, expanding its available international shipping services for US-based merchants.
Through this partnership, Shopify merchants can now access DHL eCommerce’s Parcel International Direct and Parcel International Standard services, and DHL Express Worldwide, offering reliable and cost-effective cross-border shipping solutions designed for small and medium-sized businesses.
As the demand for simplified international logistics continues to rise, Shopify merchants can now seamlessly access DHL’s international shipping services directly within Shopify.
This integration empowers merchants to expand into global markets with delivery services that simplify customs processes, reduce technical barriers, and enhance the customer experience.
Through the partnership, both DHL Express and DHL eCommerce (Parcel International Direct) offerings now include Delivered Duty Paid (DDP) and Delivered Duty Unpaid (DDU) services, allowing merchants the choice to either collect duties and taxes from customers at checkout or have customers pay them at the time of delivery.
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DHL eCommerce’s Parcel International Direct provides affordable, range-definite delivery to consumers in 37 key ecommerce markets, with transit times of 5-12 business days for most destinations.
This service supports Delivered Duty Paid (DDP) to enhance the consumer experience, and includes high visibility end-to-end tracking, estimated delivery date (EDD) to set customer expectations, and shipment value protection of up to $100.
Parcel International Standard offers delivery to over 220 countries and territories, supports Delivered Duty Unpaid (DDU) and offers full tracking and shipment value protection of up to $100.
For merchants needing expedited delivery, DHL Express Worldwide offers time-definite, door-to-door shipping to over 220 countries and territories, typically within 1–3 business days. This service includes customs clearance enabled through DHL Paperless Trade, real-time tracking and proof of delivery with electronic signatures.
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“We believe that a great shipping experience doesn’t have to be expensive. Until now, DHL eCommerce’s cost-optimised international network has primarily served enterprise-scale savvy shippers,” said Scott Ashbaugh, CEO, DHL eCommerce, Americas.
“Through the Shopify partnership, we’re empowering small merchants and newcomers selling abroad access to the industry’s most cost-effective shipping option.”
Greg Hewitt, CEO, DHL Express US, said, “Speed, reliability, and transparency are essential in international shipping.”
“Through this partnership with Shopify, we’re providing US businesses with direct access to our global network and customs expertise—so they can grow faster and deliver a seamless, trusted experience to customers around the world.”
The DHL integration is currently available on Shopify for merchants in the US and Germany, with plans to expand into Canada in September of this year, and additional markets throughout 2025 and 2026.
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