Doxee CCM solutions support interactive document generation, ensuring greater transparency and clarity in business communications.
Doxee S.p.A. has announced its agreement with Swb AG, an energy and telecommunications service provider in Germany. This strategic partnership aims to enhance swb AG’s document management and customer communications through the adoption of Doxee’s advanced Customer Communications Management (CCM) solutions in SaaS mode.
With headquarters in Bremen, swb AG is known for its investments in energy, water, telecommunications, and waste disposal services, which provide essential services to citizens and businesses.
The implementation is being carried out as a SaaS solution, as part of the digitalisation strategy and integration with SAP CX solutions such as Sales and Service Cloud (SSC) and Customer Data Platform (CDP).
Doxee’s cloud-native platform automates the creation and distribution of communications, reducing management time and improving the service quality offered to customers. Doxee CCM solutions support interactive document generation, ensuring greater transparency and clarity in business communications.
This partnership represents a significant step in swb AG’s digitalisation strategy, which is focused on improving the customer experience through technological innovation.
Michael Biechele, Chief Revenue Officer at Doxee, commented: “This partnership with swb AG confirms our role as a strategic partner for digital transformation in the utilities sector, not only in Italy but also internationally. At a time when digitalisation is a key element in improving efficiency and service quality, we are proud to support swb AG in offering an intuitive, interactive and personalised user experience.”
“For nearly twenty years at Doxee, we have been helping companies unlock the value of their data to optimise document production and distribution processes and to digitise workflows related to invoicing and document archiving. With our technology, swb AG will be able to accelerate its own innovation journey, while at the same time maintaining its focus on the needs of citizens and businesses.”
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