Through this collaboration, easyJet will adopt Emplifi’s AI-powered solutions, including intelligent chatbots and agent-assist tools, to streamline customer interactions across social media.
Emplifi, a CX and social media marketing platform, has announced a new partnership with easyJet to enhance the airline’s customer care, enabling easyJet to respond to customers more quickly, ensuring consistency, further enhancing their customer satisfaction and loyalty.
As travellers increasingly turn to social platforms for support and to share feedback, Emplifi is working with easyJet to support the airline in its work to enhance its customer experience.
Through this collaboration, easyJet will adopt Emplifi’s AI-powered solutions, including intelligent chatbots and agent-assist tools, to streamline customer interactions across social media. Passengers will receive timely, personalised support wherever they choose to engage.
“Airlines today compete as much on service and responsiveness as they do on destinations,” said Susan Ganeshan, Chief Marketing Officer at Emplifi.
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“easyJet understands that every digital interaction is an opportunity to build loyalty and through AI-driven social customer care, they’re redefining what modern airline engagement looks like.”
Richard Lawrence, Head of Service Excellence, easyJet, said, “It’s always been our mission to make travel easy, from when customers book, to when they fly and any support they need throughout.”
“With Emplifi’s AI capabilities, including our new chatbot integration, we’re improving response times and ensuring our customers receive consistent support across every social platform. This partnership allows our teams to focus more on complex needs while providing passengers with the fast, seamless care they expect.”
Together, Emplifi and easyJet are setting a new standard for how airlines engage with travellers online, demonstrating how innovation and human connection can coexist, delivering richer, more meaningful experiences across every digital touchpoint.
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