The interactions generated within Acqueon create additional contextual data that strengthens the value of the Five9 Genius AI Suite.
Five9 has announced a definitive agreement to acquire Acqueon, integrating its AI-powered, omnichannel engagement capabilities to transform how businesses interact with their customers. This will ensure the right outreach at the right time through the most effective channels to drive better business results.
“Today’s customers have become more sophisticated and have higher demands, and this strategic acquisition enables Five9 to expand the strength of our outbound solutions, which we pioneered from our inception. Together with Acqueon, we can intelligently combine the preferences of the customer with the increasing variety of outreach channels to help enterprises grow their revenue and delight customers, while aligning to compliance standards.
Furthermore, the interactions generated within Acqueon create additional contextual data that further strengthens the value of the Five9 Genius AI Suite. I’m thrilled to welcome the Acqueon team to Five9 and look forward to taking proactive customer engagement to a new level,” said Mike Burkland, Chairman and CEO of Five9.
Today’s enterprises are seeking new ways to proactively connect with customers in a personalised manner, whether for sales, collections, appointment reminders, or critical updates. Leveraging AI and rich contextual data, businesses can now make real-time, informed decisions to optimise customer outreach, improving both connection rates and overall business outcomes.
Acqueon has helped major organisations across various sectors, including financial services, healthcare, insurance, utilities, retail, and the public sector, connect with their audiences. The platform has driven significant revenue growth for these organisations by improving right-party contact rates, increasing sales conversions, and accelerating lead response times.
“We’ve had an extremely successful partnership over the last two years, with deep product integrations between Acqueon’s Revenue Execution Platform and Five9’s Intelligent CX platform including a focused initiative around our Epic integration within the Five9 platform for the healthcare industry. With our AI powered solutions, India innovation centre, experienced team, and leadership in the outbound omnichannel category, we look forward to enhancing Five9’s leadership position in the CX market ,” said Ashish Koul, CEO of Acqueon.
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Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.
Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
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