The partnership between Glance and Cloudhesive offers enterprises a scalable way to deliver secure, seamless digital experiences while preserving human connection during critical customer interactions.
Glance, a provider of cobrowse and visual collaboration solutions, has announced a strategic partnership with Cloudhesive, an AWS Premier Partner known for delivering secure, scalable cloud solutions. As part of this collaboration, organisations using CloudHesive’s contact centre solutions can now seamlessly integrate Glance to enhance customer engagement.
Benefits of the Glance + CloudHesive Solution:
- Accelerate deal cycles by removing friction at critical moments.
- Improve first-call resolution and reduce customer effort.
- Guide users through complex purchases or onboarding in real time.
- Strengthen trust through secure, face-to-face digital collaboration.
- Boost agent productivity and satisfaction.
In an era where enterprises must deliver seamless and secure digital experiences without losing the human touch, this partnership bridges that gap. It brings organisations a scalable way to show up at critical customer moments with cloud-based tools to reduce friction in high-stakes interactions.
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As companies accelerate efforts to modernise their digital experiences, this collaboration introduces a new approach pairing Cloudhesive’s expertise in AWS and AI with Glance’s ability to bring real human connection into digital journeys by seamlessly connecting agents and customers in the moment they need help most.
“Cloudhesive brings the infrastructure; Glance brings the high-touch human interaction,” said Adam Atwood, VP of Strategic Partnerships at Glance. “Together, we’re helping brands deliver more personal, empathetic, and effective experiences at scale.”
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Both Glance and Cloudhesive are available in the AWS Marketplace, making it easy for Amazon Connect customers to access the benefits of this new partnership.
“At CloudHesive, we’re committed to helping organisations deliver modern customer experiences with the perfect balance of automation and human interaction,” said Patrick Hannah, CTO of CloudHesive.
“Our partnership with Glance empowers contact centres to resolve issues faster, close deals more efficiently, and build stronger customer relationships — with the security and scalability of the AWS cloud.”
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