By integrating IntelePeer’s agentic AI into Waterfield Tech’s portfolio, enterprises gain a fast, low-risk way to modernise customer interactions across on-premises, cloud, or hybrid contact-centre setups.
IntelePeer, a provider of end‑to‑end conversational AI solutions, has announced a strategic partnership with Waterfield Tech, a customer‑experience engineering firm.
By integrating IntelePeer’s agentic AI platform into Waterfield Tech’s portfolio, the companies will give enterprises a rapid, low‑risk path to modernising customer interactions, regardless of whether their contact-centre infrastructure is on‑premises, in the cloud, or hybrid.
“By fusing Waterfield Tech’s deep CX engineering expertise with IntelePeer’s agent‑centric AI, we’re giving enterprises a fast track to measurable outcomes: more than 40% deflection of repetitive calls, double‑digit revenue lift from proactive outreach, and rollouts that take weeks – not quarters,” said Evan Jones, Chief Customer Officer at Waterfield Tech.
“This is progress without disruption. Customers keep the platforms they trust while gaining the next generation of intelligent automation.”
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Frank Fawzi, CEO of IntelePeer, said, “Waterfield Tech has spent decades optimising complex contact centres. Pairing that expertise with our AI platform, which already processes over 1 billion automated interactions a year, lets enterprises adopt powerful automation at their own pace while maximising existing investments.”
Partnership Highlights
- Unified agentic AI platform. IntelePeer’s Conversational AI Platform plugs into voice and digital channels, orchestrating human‑like interactions that reduce handle time and boost customer satisfaction.
- No rip‑and‑replace. Pre‑built connectors and low‑code tooling let organisations layer automation onto Avaya, Genesys, Cisco, and other major environments without downtime.
- Outcome‑focused accelerators. Joint implementation frameworks target 30‑day deployments and tie success to KPIs such as call deflection, conversion, and Net Promoter Score.
Solution Snapshots
- SmartAgent automates inbound scheduling, payments, and FAQs for healthcare groups, cutting front‑office costs while improving self‑service adoption.
- SmartOffice extends automation across multi‑facility organisations, resolving routine inquiries end‑to‑end and freeing staff for complex needs.
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