By joining forces, Procedureflow and Laivly aim to provide organisations with contact centre solutions that support agents in delivering exceptional customer support across every interaction and channel.
Procedureflow, a knowledge management software, has announced a strategic partnership with Laivly, an AI solutions company for contact centres.
This collaboration will combine Procedureflow’s visual guidance with Laivly’s AI capabilities to help contact centre teams deliver faster, more accurate, and consistent customer support and customer experience (CX).
Procedureflow’s platform guides agents through complex processes, reducing errors and improving operational efficiency. Laivly is helping brands improve issues of cost, consistency, and productivity in their contact centres while keeping humans at the heart of customer service.
By joining forces, Procedureflow and Laivly aim to provide organisations with comprehensive solutions that support agents in delivering exceptional customer support across every interaction and channel.
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Procedureflow’s automation capabilities make it easier for organisations to reduce errors, boost efficiency, and deliver exceptional CXs. With features like Power Shapes, teams can embed automation directly into their processes to streamline workflows and eliminate complexity.
Moreover, Task automation enables employees to complete manual updates, trigger CRM actions, and create tickets in seconds to free up valuable time for higher-impact work.
Built-in calculators ensure real-time accuracy by instantly determining eligibility, payments, or balances, while display tables seamlessly sync data across systems, giving teams up-to-date information without the hassle of platform switching.
Together, these tools empower organisations to elevate productivity and ensure every interaction is accurate, fast, and customer-support focused.
“Partnering with Laivly allows us to offer agents additional tools and insights to better serve customers,” said Dan Keddy, VP Partner Sales and Channel Management at Procedureflow.
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“Together, we can help contact centres operate more efficiently and elevate service quality across industries like Retail, BFSI, Hospitality, and Healthcare.”
The partnership highlights how AI and knowledge management work best when integrated. By combining Laivly’s automation with Procedureflow’s visual guidance, contact centres can create a reliable foundation for AI adoption.
This ensures that information is always accurate, accessible, and actionable, which are critical factors for industries with strict compliance and regulatory requirements where consistency and accountability are essential to long-term success.
This collaboration reinforces both companies’ commitment to equipping organisations with solutions that simplify operations, improve accuracy, and enhance the CX.
As customer expectations continue to rise, Procedureflow and Laivly are dedicated to helping businesses stay ahead with the tools, knowledge, and AI-driven insights.
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