With Naviant, Level AI extends its closed-loop CX system to AI virtual agents, ensuring consistent quality and continuous improvement across hybrid contact centres with human and AI virtual agents.
Level AI has announced the launch of Naviant, a next-generation AI virtual agent built to deliver truly human-like conversations and transform how organisations engage with customers. Naviant addresses a growing challenge: balancing human empathy with the efficiency of automation.
Level AI has long powered CX Intelligence and Augmentation, including Voice of the Customer (VoC), Automated QA, Screen Monitoring, and Agent Assist. With Naviant, Level AI extends its closed-loop CX system to AI virtual agents, ensuring consistent quality and continuous improvement across hybrid contact centres with human and AI virtual agents.
“Naviant isn’t just another chatbot—it’s an AI virtual agent purpose-built to drive operational excellence and empathetic conversations,” said Ashish Nagar, CEO of Level AI.
“Level AI’s core until now is deeply understanding human agent conversations, uncovering quality and CX improvement opportunities. With Naviant, we apply the same intelligence to build human-like AI agents that continuously improve through quality monitoring and continuous improvement feedback loop.”
Key Differentiators:
- AgentIQ for Actionable Automation: Naviant can carry out tasks like updating CRM systems, modifying orders, and resolving support tickets, resulting in improved resolution rates.
- DialogIQ for Human-like Conversations: Naviant understands tone, sentiment, and context in real time, delivering emotionally aware and natural conversations that feel personal and on-brand
- EnlightIQ for Continuous CX Excellence: Level AI reviews all virtual agent interactions, surfacing quality insights and identifying coaching opportunities, ensuring learning and higher CSAT.
- Deployment & Customisation: Naviant is quick to deploy with an intuitive setup and out-of-the-box integrations—no complex coding needed.
- Enterprise-Ready & Secure: Multilingual support, omnichannel readiness, and robust security ensure Naviant scales globally while meeting strict compliance standards.
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