LivePerson’s enhanced Conversation Orchestration capabilities help enterprises reap the ROI of data and AI, avoid vendor lock-in, and consolidate best-of-breed systems.
LivePerson, a digital customer conversation platform-based solution provider, announced the launch of new capabilities, partnerships, and integrations that connect and orchestrate customer conversations at scale.
John Sabino, CEO of LivePerson, said, “Together with our incredible partners and customers, we’re setting the new standard for harmonising the people, AI, and automation behind world-class customer conversations. “We’re excited to share how our latest innovations ensure each conversation counts and every interaction leaves a lasting impression.”
LivePerson’s enhanced Conversation Orchestration capabilities help enterprises reap the ROI of data and AI, avoid vendor lock-in, and consolidate best-of-breed systems. Its Conversation Orchestrator harmonises data signals across enterprise systems, including NLU, CRMs, CDPs, customer analytics, and more.
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This flexible solution can be used to conduct critical use cases ranging from agent coaching and AI content moderation to intelligent routing and increased self-service options. With these solutions, LivePerson’s open platform effortlessly integrates into enterprise technology architecture and intelligently orchestrates large language models, AI, and human agents across voice and messaging to provide more personalised customer experiences.
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