The new partnership brings hassle-free cross-border returns to merchants and shoppers worldwide and expands Loop’s global return capabilities.
Loop, the commerce operations platform for Shopify brands worldwide, announced a new partnership with the world’s leading platform powering global direct-to-consumer ecommerce, Global-e.
As merchants increasingly prioritise international expansion to drive growth in today’s competitive market, this partnership delivers an enhanced returns solution powered by Loop’s portal and Global-e’s global ecommerce capabilities and expertise. The collaboration enables merchants to consolidate returns management into a single, streamlined system.
With a consistent experience for both domestic and international returns, merchants can simplify their operations, reduce administrative burdens and offer a smooth, hassle-free experience that builds customer trust and maximises revenue retention.
Global-e’s support for expansion and role as Merchant of Record on global ecommerce orders enables Loop’s merchants to navigate the complexities of international ecommerce with ease. By handling duties, taxes and other cross-border operations, the partnership ensures compliance, reduces administrative burdens and unlocks new revenue opportunities in global markets.
With this integration, merchants benefit from optimised global operations, accelerating international growth through specific capabilities such as:
- Streamlined returns from any location
- Sophisticated return policy management with Loop’s Workflows feature
- Increased revenue retention through Store Credit for international returns
- Enhanced reporting and insights for both domestic and international returns
- Competitive international shipping rates through Global-e’s extensive global carriers network
“Our new collaboration with Global-e sets a new standard for optimising cross-border commerce,” said Hannah Bravo, CEO of Loop.
“This partnership combines our industry-leading expertise in returns management with Global-e’s renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system. By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live.”
“Loop’s integration with Global-e simplified our international expansion dramatically. We were able to launch in 50 new markets without the typical operational complexity that comes with cross-border returns. The unified experience streamlined internal processes, allowing us to scale efficiently while maintaining focus on growth,” said Joe D’Alesio, Head of Shipping Operations and Customer Experience at GoRuck.
“The global e-commerce market offers exciting opportunities for brands to scale their business and boost revenue. At Global-e, we are dedicated to helping our retail clients provide seamless return options and implement return strategies that meet shoppers’ expectations while maintaining profitability for their brand,” said Matthew Merrilees, CEO North America for Global-e.
“We are excited to integrate Loop into our comprehensive global e-commerce platform, offering merchants more flexibility and consistently delivering an enhanced experience, all while empowering them to drive sustainable growth.”
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