For managers, Mercaux’s dashboard offers visibility into individual and team performance, enabling timely support and coaching.
Mercaux, an in-store unified commerce and CX platform, has launched its new Store Associate KPI Dashboard, a solution designed to provide retail teams with real-time performance data.
This tool provides store associates with insights into their key metrics, helping them prioritise tasks to align with broader store goals. For managers, the dashboard offers visibility into individual and team performance, enabling timely support and coaching.
“With this new release, we’re empowering associates to own their performance while enabling managers to support them effectively,” said Olga Kotsur, Cofounder and CEO at Mercaux. “By pointing staff toward tasks that we know drive sales and customer satisfaction, we’re helping stores generate greater overall performance.”
The dashboard includes key features such as real-time visibility into store and associate KPIs, task prioritisation, and actionable insights for managers. Associates can monitor metrics like customer interactions, sales, and remote conversations, allowing them to prioritise high impact tasks during their shifts.
Managers can track performance trends in real-time, enabling immediate feedback and more effective coaching. The system also supports goal setting and progress tracking, ensuring that both associates and managers are aligned on daily, weekly, and monthly targets.
This latest release follows the launch of Mercaux’s Intelligent Task Management solution earlier this year.
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