Alida, a provider in Total Experience Management (TXM), announced Motivus, an experience-based sales and customer service and customer experience consulting firm, has joined its Partner Network to deliver elevated customer experience and consultancy services to global and local organizations Singapore.
Motivus offers organizations tailored support in defining and designing successful customer experience (CX) initiatives to remain competitive in today’s business climate. Alongside expert guidance, Motivus also offers personalized CX implementation training to ensure sustainable change and long-lasting customer satisfaction. Introducing the Alida TXM platform to Motivus’s offerings during specific customer touchpoints enables clients to collect rich and timely insights to measure and improve their customers’ experiences.
“We are thrilled about our partnership with Motivus. Their team of experienced consultants is excellent in providing clients with the support needed to build and maintain thriving CX programs,” said Steven Medeiros, SVP and General Manager, APAC, Alida. “Combining Alida’s industry-leading TXM technology with personalized Motivus guidance, organizations will have all the tools to build impactful customer experiences.”
The Alida Partner Network enables growth for organizations of all sizes by providing the software, enablement, and expert support needed to put customers’ truth into action. As the global authority in building engaged and online communities for ongoing customer feedback, partners entrust Alida’s software to help them deliver powerful insights and a competitive advantage for their clients.
“Motivus has earned its impressive reputation for building successful and lasting CX initiatives,” said Gary Smith, SVP Channel & Partner Alliances, Alida. “They will be an excellent addition to the Alida Partner Network, and we look forward to helping organizations harness the power of CX to remain competitive in their industries.”
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