Together, NiCE and RingCentral have a track record of delivering a deeply integrated UCaaS and CCaaS solution that transforms enterprise-grade CXs through AI-powered communications.
NiCE has announced a renewed collaboration with RingCentral, Inc. through a multi-year extension of their long-term agreement to market and sell RingCentral Contact Centre, a solution for enterprise-grade customer engagement, powered by NiCE CXone Mpower.
The extension builds upon the partnership NiCE and RingCentral have cultivated since 2015, and re-energises the partnership in go-to-market, sales, onboarding, and post-sales engagement. The extended partnership helps businesses transform and deliver AI-powered customer experiences.
Together, the two companies have a successful track record of offering a deeply integrated UCaaS and CCaaS solution.
“We’re thrilled to extend our partnership with NiCE and double down on continuing to offer NiCE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers,” said Vlad Shmunis, Founder, Chairman and CEO of RingCentral.
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“Our customers greatly benefit from the integration of two recognised industry leaders that no other vendors are able to deliver.”
“This partnership extension marks an important next chapter, and we look forward to working with the NiCE team, offering our AI-powered integrated solution, streamlining customer interactions and boosting overall efficiency.”
Scott Russell, CEO of NiCE, said, “RingCentral is a recognised leader in cloud business communications, and we’re excited to work together to take our partnership with RingCentral to the next level – one defined by the seamless convergence of AI-powered customer and employee experiences.”
“The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernise how they connect, collaborate, and serve their customers.”
A key component of the extended partnership will be focused on re-energising the channel partner ecosystem, where RingCentral Contact Centre, powered by NiCE CXone Mpower, has long been recognised and sold successfully as an integrated solution.
According to Joe Rittenhouse, Co-CEO of Converged Technology Professionals, Inc., “The NiCE and RingCentral partnership extension is a significant win-win. We’re great supporters of this partnership and have successfully sold and deployed many large enterprise deals based on their integrated UCaaS and CCaaS solutions.”
“We look forward to the next steps and their focus on working together with us to make our clients super successful.”
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