NiCE will acquire Cognigy to enhance its CXone Mpower platform with Cognigy’s conversational and agentic AI, aiming to accelerate AI-first customer service delivery across global markets.
NiCE (NASDAQ: NICE) has announced that it entered into a definitive agreement to acquire Cognigy. This acquisition unites NiCE’s CXone Mpower platform with Cognigy’s conversational and agentic AI capabilities.
This will enable organisations to accelerate the adoption of AI-first customer service delivery, orchestrating AI agents across the front and back office in a unified CX AI platform powered by purpose-built CX AI models.
“This is a landmark moment for NiCE, a strategic move that fast-tracks our AI innovation agenda and sets a new standard for customer experience in the AI era,” said Scott Russell, CEO of NiCE.
“By bringing a market leader in enterprise-grade conversational and agentic AI into the fold, we are accelerating global AI adoption, expanding into new global markets, and creating game-changing value for our customers, partners, and shareholders. Together, we are significantly advancing the future of AI-first CX.”
Cognigy’s Cognigy.AI enables enterprises to deploy AI agents that think, adapt, and act independently to deliver human-like service. These agents deliver instant personalised service—freeing human agents to focus on complex, high-value interactions.
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Philipp Heltewig, Co-Founder and CEO of Cognigy, said, “This transaction represents a pivotal step forward for Cognigy, one that brings immense opportunity for our customers and employees.”
“NiCE is an exceptional organisation whose global reach, deep expertise, and relentless focus on innovation will accelerate our growth and enhance the value we bring to our customers and partners. Together, we are uniquely positioned to shape the future of CX, uniting the best of trusted AI and human interactions.”
NiCE’s Board of Directors unanimously approved the agreement to acquire Cognigy in a transaction that values Cognigy at approximately $955 million. The transaction value includes an approximate $50 million time-bound holdback, which is comprised of $25 million in cash and 158,000 American Depositary Shares.
The transaction will be financed with funds on hand, and closing is subject to customary closing conditions, including receipt of regulatory approvals, the timing of which is dependent on applicable regulatory authorities.
The transaction is expected to close in the fourth quarter of 2025.
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