The acquisition establishes Onix as the preferred implementation partner for UJET’s Contact Centre as a Service (CCaaS) platform and expands its portfolio of AI-driven CX solutions.
Onix has acquired the professional services business unit of UJET, a cloud-native Contact Centre as a Service (CCaaS) software provider.
This strategic acquisition enhances Onix’s position as a Google Cloud partner, accelerating the delivery of next-generation, AI-driven customer engagement solutions and advancing enterprise contact centres.
UJET’s platform, built entirely on Google Cloud and deeply integrated with Google’s Customer Engagement AI Suite (CES), plays a pivotal role in helping enterprises transform CXs using generative AI.
With the addition of UJET’s services team, Onix gains expertise in deploying CES solutions globally, positioning the company to scale rapidly and drive transformative outcomes for complex and high-volume contact centres.
This integration will bring together UJET’s CCaaS capabilities with Onix’s unique IP, Agentic AI solutions, and Agentspace across industries.
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The combined offering enables customers to deploy applications that drive higher ROI and lower total cost of ownership (TCO) in customer service operations, improve CX, and accelerate broader AI enablement initiatives.
“Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialisation, and tighter alignment with Google Cloud,” said Sanjay Singh, CEO of Onix.
“We’ve been at the forefront of agentic AI-driven customer service transformation. With the addition of UJET’s exceptional services team, we’re reinforcing our commitment to customer engagement suite & contact centre excellence, which helps enterprises to enhance CX at a fraction of the current transaction costs.”
Vasili Triant, CEO of UJET, said, “To meet the growing demand for our platform and stay focused on our software innovation roadmap, we’re partnering with Onix to scale our professional services operations.”
“Onix shares our deep commitment to customer success, and their proven expertise with CES makes them a preferred partner to deliver the high-quality implementations our customers rely on.”
This acquisition establishes Onix as the preferred implementation partner for UJET’s CCaaS platform and expands its portfolio of AI-driven CX solutions. By harnessing Google Cloud’s Gemini models alongside Agentspace and its own Agentic AI platforms, Onix is positioned to help enterprises modernise CX at scale.
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