JourneyConnect Orion delivers AI agents that personalise and streamline content delivery, a learning engine that adapts based on consumer insights, preferences, and behaviours, and context-aware AI interactions.
OSG has announced the release of JourneyConnect Orion, its AI-powered communication framework, at the Elevate event. With this first release, OSG introduces a new approach to regulated and transactional customer engagement through the addition of an AI assistant embedded within interactive documents.
Designed to overhaul how organisations manage complex communications, OSG JourneyConnect Orion unifies every aspect of the customer journey into a single intelligent ecosystem. At the heart of the framework is “Orion’s Belt,” a centralised view of all communication data that enables real-time insight, hyper-personalised interactions, and intelligent automation.
“JourneyConnect Orion was built to help businesses not just communicate, but connect—intelligently, efficiently, and empathetically,” said Gary Gregg, Chief Product Officer at OSG.
“With our in-document bot guiding the document experience, organisations can meet consumers exactly where they are, offering clarity, confidence, and real value at every touchpoint.”
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JourneyConnect Orion includes three key innovation domains:
- Content Curator: Streamlines and personalises messaging by optimising templates and eliminating redundancies across the communication lifecycle.
- Real-Time Insights & Predictive Analytics: Powered by AI, JourneyConnect Orion continuously learns from customer interactions, enabling advanced segmentation, next-best messaging, trend analysis, and hyper-personalised communication strategies.
- Intelligent Interactions: With features like conversational AI, emotional analysis, facial recognition, and real-time orchestration, JourneyConnect Orion empowers dynamic, context-aware communications directly within interactive documents.
Within these domains, JourneyConnect Orion delivers AI agents that personalise and streamline content delivery, a learning engine that adapts based on consumer insights, preferences, and behaviours, and context-aware AI interactions, including the intelligent in-document bot.
OSG’s intelligent bot assistant transforms static documents into interactive experiences. It offers users real-time guidance, explains terms, clarifies charges, and ensures a deeper understanding of each communication, all while maintaining strict regulatory compliance with a zero data storage policy.
The bot can also be fully white labeled to match a client’s brand and customer experience.
“The introduction of our intelligent bot isn’t just a technological leap—it’s a strategic one,” said Dean Cherry, CEO of OSG. “We’re empowering our clients to deliver smarter journeys and stronger relationships by embedding intelligence directly into the document.”
JourneyConnect Orion is built on the premise of ethical AI deployment, prioritising transparency, customer context, and responsible data use. The result: a truly human-friendly solution that reduces friction, drives action, and scales personalisation, safely and securely.
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