Oversee has added personalisation to AgentSee, enabling TMCs to automate tailored service based on traveller history, improving turnaround time, policy compliance, and traveller experience.
Oversee has announced the launch of a new personalisation feature within its AgentSee solution. The enhancement enables travel management companies (TMCs) to deliver smarter, faster, and more personalised traveller service.
By basing answers on historical traveller data such as preferred seat types, preferred airlines, hotel chains, loyalty programs, meal preferences, and past booking decisions, AgentSee empowers travel agents to anticipate traveller needs and make informed suggestions in seconds.
The result: less back-and-forth, faster turnaround, and a dramatically improved traveller experience. In parallel, corporate customers benefit from increased policy compliance, higher hotel attachment rates, stronger duty of care, and optimal pricing—enabled by Oversee’s Travel Spend Optimisation Platform.
“TMCs are under pressure to do more with less—faster response times, tighter margins, higher expectations from travellers,” said Aviel Siman-Tov, CEO and Co-Founder of Oversee.
“With AgentSee, we’re preparing agencies for the future by streamlining operations and enhancing the way agents work. This feature helps agents be more efficient and more impactful—cutting costs, boosting ROI, and improving traveller satisfaction all at once.”
AgentSee is a solution built for the complex requirements of managed corporate travel. Developed by business travel experts with over a decade of experience working with many TMCs, AgentSee is built on the shoulders of the Oversee Automation Suite, which handles over $10 billion in travel spend annually.
The platform has automated millions of air and hotel bookings, giving TMCs a powerful AI engine that adapts to their workflows and customer base—not the other way around.
Travel isn’t one-size-fits-all—and neither is AgentSee. Oversee works closely with each customer to tailor the solution to their business rules, workflows, and unique service models.
As part of the broader Oversee platform—including price assurance and analytics—AgentSee not only empowers agents with context and speed but also helps TMCs and their corporate clients control travel spend, drive smarter decisions, and unlock greater value across the entire program.
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