Parcel Delays and Damages Slowing Down Gifting

Within a normal week, at least one parcel delivery time is not suitable for two-thirds of the UK population.

InPost research: Gifting all about showing love, but too often hassle of sending a parcel gets in the way

New research from parcel lockers specialist, InPost, reveals that while 66% of Britishers say expressing love is their main reason for gifting, too many are put off by the hassle of traditional delivery methods, with millions of gifts going unsent each year because sending parcels is often expensive, inconvenient or unreliable.

The survey, involving 2,148 Britishers, also showed that: Eight in ten of the UK public struggle with missed deliveries, making gift giving stressful and inconvenient; Within a normal week, at least one parcel delivery time is not suitable for two-thirds of the UK population; 93% of the UK public feel positive when they receive a gift.

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With their partner and mother top of the list for sending gifts (52% and 45% respectively), and Mother’s Day just around the corner (Sunday 30th March), InPost is calling on the people of the UK to show appreciation and give generously as part of its ‘Send a Little Love” campaign.

This comes as InPost launches Send, which allows consumers to post parcels from any InPost Out of Home point (locker or shop) and choose to send them on to an OOH point or directly to an address. Without the need for printers or labels, customers generate a QR code via the app, and then scan at the locker or shop. This is fully tracked throughout and visible in the InPost app for both senders and receivers.

Neil Kuschel, CEO at InPost UK commented, “Gifting is all about showing love, but too often the hassle of sending a parcel gets in the way. Our research shows that while 64% of Britishers would prefer to send a gift rather than give it in person, concerns over high costs, delays, and lost or damaged parcels are preventing 63% from doing so.”

“The survey also shows that receiving gifts can be just as challenging, with missed deliveries and inconvenient delivery timings contributing to the anxiety consumers feel when being gifted. That’s why we’ve launched our new delivery service, Send, which can alleviate these challenges as it puts both senders and receivers of parcels in control for the first time. No queues, no labels, no missed deliveries causing gifting anxiety – just a simple, reliable way to ‘Send a Little Love’ whenever it means the most.”

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