The SoundHound AI platform ensures every call is answered—even during peak hours—by using voice AI to handle multiple orders at once, allowing restaurant staff to focus on food preparation and in-store service.
SoundHound AI and Peter Piper Pizza, a fast food and family entertainment specialist, have announced a collaboration that allows guests to place phone orders for pick-up through a conversational voice AI agent. The new system understands natural speech and is trained on Peter Piper Pizza’s full menu.
Live across all of its locations in Arizona and Albuquerque, NM, the platform ensures that every phone call is answered, no matter how busy the restaurant is. The voice AI agent handles multiple calls simultaneously, freeing up in-store teams to focus on preparing food and customer service.
“With families juggling busy schedules, convenience is key – but so is great food,” said Genaro Perez, Chief Marketing Officer at Peter Piper Pizza.
“This new AI-powered voice ordering experience gives our guests a fast, reliable way to place orders over the phone just by speaking naturally. Whether it’s our made from scratch pizzas, bold flavoured wings, sweet treats or fan favourite Piper deals, this innovation makes it easier than ever to get the food they love, without the wait.”
“Peter Piper Pizza has implemented innovative AI agent technology that puts convenience and speed at the centre of every guest interaction,” said James Hom, Chief Product Officer at SoundHound AI. “We’re proud to partner with them to bring a smarter, faster ordering experience to their customers.”
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