New collaboration introduces the Press Ganey Clinical Operating System (cOS) to support safer, higher-quality care and enhanced human experience.
Press Ganey, the company in experience measurement, analytics, and advisory services for health systems and health plans, has announced a strategic partnership with Prisma Health.
The collaboration aims to transform healthcare operations with a new technology-enabled model to support how organisations function each day: the Press Ganey Clinical Operating System (cOS).
The cOS, enabled by Press Ganey’s Human Experience (HX) Platform, simplifies workflows and streamlines communications to create alignment and foster shared accountability.
It brings structure and simplicity to daily healthcare operations, helping teams focus on what matters most in patient care while reducing burden on the workforce.
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“The Press Ganey Clinical Operating System connects the human and operational sides of healthcare,” said Patrick T. Ryan, Chairman and CEO of Press Ganey. “It gives organisations a clear, technology-enabled management system for how work gets done, and how teams align, escalate, and improve together each day.”
“Partnering with Prisma Health to implement this fully integrated system shows what’s possible when technology supports people and amplifies their ability to deliver exceptional care.”
In practice, the daily cOS connects core routines like tiered huddles, leader rounding, and centralised dashboards into a single management system, giving large, complex health organisations a way to coordinate fragmented processes through one consistent operating rhythm.
“Prisma Health is committed to building partnerships to enhance our ability to positively impact patient care,” said Mark O’Halla, President and CEO of Prisma Health. “Our collaboration with Press Ganey will allow us to continually drive innovation as well as efficiency in healthcare operations.”
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Prisma Health is nationally recognised for excellence in safety, quality, and patient experience, and will be deploying Press Ganey’s Consumer Experience, Patient Experience, Event Reporting, and Digital Rounding solutions to unify insights across the health system.
“We’re redesigning how healthcare operates, every day, at every level,” said Dr. Jonathan Gleason, Executive Vice President and Chief Clinical Officer at Prisma Health. “Our clinical operating system is a tech-enabled management system for the core daily activities in our operating units.”
“It brings clarity and consistency to the work, helping teams improve safety, quality and efficiency while also creating a better environment for both caregivers and patients. Fully integrating and simplifying this work is transformational. This is a better way to operate.”
The concept of an “operating system” reflects a growing movement in healthcare to create reliable, supportive structures that enable teams to perform at their best.
By uniting siloed workstreams into one connected system, Press Ganey and Prisma Health are managing complexity with greater coherence and agility and setting a new standard for how health systems align operations, data, and human experience.
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