Redcentric Launches CX Analytics for Microsoft Teams in the UK

Redcentric’s customers will be able to access the new CX analytics solution through Unity, the company’s telephony platform.

Redcentric has confirmed that it will be the first service provider to deliver Akixi’s real-time CX Analytics for Microsoft Teams to the UK market.

Building on its existing partnership with Akixi, Redcentric’s customers will be able to access the new CX analytics solution through Unity, the company’s telephony platform.

Redcentric has an automated large-scale onboarding system that will allow users to easily access and navigate the solution across complex environments.

In a statement released by Redcentric, the company outlined customer engagement and a more streamlined telephony user process as some of the key benefits of Akixi’s solution:

Redcentric also provided several examples of where and how the solution will be deployed to improve businesses’ telephony customer experience offerings:

• Healthcare: Facilities can now significantly reduce patient callback times, enhancing patient care with more efficient communication.
• Veterinary practices: Track and decrease wait times to improve client satisfaction and operational efficiency.
• Call Centre operations: Monitor your team to balance call workloads, boost productivity, and ensure employee wellbeing.

Available via a single cloud platform, Akixi emphasises that its CX Analytics feature for Microsoft Teams is essential for service provider customers, especially in informal contact centre environments, where immediate access to end-user call data is required.