The combined company will deliver a unified CX platform that brings together SharpenCX’s intelligent agent technology with Ytel’s outbound CX capabilities — including programmable voice, messaging, and predictive engagement tools.
SharpenCX, a company in AI-driven contact centre solutions, has announced its merger with Ytel, Inc., a California-based provider of cloud communications and contact centre software.
The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX’s intelligent agent technology with Ytel’s outbound CX capabilities — including programmable voice, messaging, and predictive engagement tools.
In simple terms, SharpenCX builds the technology that helps human agents deliver better conversations with customers.
Ytel provides the infrastructure that makes those conversations happen — the carrier-grade network, APIs, and cloud contact-centre software that power high-volume voice and messaging, supporting more than 91 million minutes of calls and 8 million texts across industries such as finance, insurance, and customer engagement.
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Together, the companies are creating a smarter, faster, and more reliable platform that helps businesses connect with their customers wherever they are — by phone, chat, or text — all from a single, AI-enhanced system.
“SharpenCX and Ytel share a vision for making business communication feel more natural, personal, and intelligent,” said Tom Fisher, Chief Operating Officer of SharpenCX.
“By combining SharpenCX’s AI-driven customer-experience engine with Ytel’s advanced voice and messaging infrastructure, we’re giving companies the intelligence and infrastructure to engage customers seamlessly — inbound, outbound, or automated — in one powerful platform.”
California-based Ytel is known for its Ytel Contact Center. The Ytel platform includes predictive dialling, branded caller ID, CRM integration, analytics dashboards, and workflow automation — features widely used across insurance, financial services, and customer engagement sectors.
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“Ytel has built a reputation as the best outbound CX platform in the business,” said Nick Newsom, CEO of Ytel.
“Our customers will gain access to SharpenCX’s industry-leading AI, analytics, and agent tools, while SharpenCX customers will benefit from Ytel’s proven communications network and automation capabilities. Together, we’re building the future of customer engagement.”
This merger follows SharpenCX’s October 2025 integration with ElevenLabs, which added natural, context-aware voice capabilities to the platform — reinforcing SharpenCX’s commitment to more human, intelligent customer conversations.
Existing customers of both companies will continue to operate without interruption. Integration of Ytel’s infrastructure with the SharpenCX platform will begin immediately, laying the foundation for a unified experience that combines AI, automation, and omnichannel communication in a single, flexible environment.
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