With expanded multimodal coverage across produce, deli, bakery, prepared foods, and more, Simbe is helping grocers reduce shrink, increase availability, and consistently deliver the fresh experiences that drive shopper trust and loyalty.
Simbe, a retail shelf digitisation company, has announced Store Intelligence capabilities tailored for fresh departments, delivering near real-time visibility into some of grocery’s most operationally complex and strategically important zones.
With expanded multimodal coverage across produce, deli, bakery, prepared foods, and more, Simbe is helping grocers reduce shrink, increase availability, and consistently deliver the fresh experiences that drive shopper trust and loyalty.
“From produce to baked goods, fresh is the performance centre of the grocery store because of its importance to shoppers,” said Brad Bogolea, Co-Founder and CEO of Simbe.
“Deloitte research shows they’re three times more likely to switch grocers if fresh execution falters. Simbe gives retailers the visibility and control to meet those expectations, at a time when outdated, manual processes are no longer an option.”
ALSO READ: 35 Must-Read Books on Customer Experience
Simbe’s Store Intelligence platform helps grocers with an integrated suite of solutions to solve these challenges:
- Tally, Simbe’s autonomous mobile robot, scans packaged fresh goods daily, identifying out-of-stocks and pricing issues with unmatched accuracy.
- Tally Spot, a fixed-sensor solution, provides high-frequency monitoring for fast-selling items like rotisserie chickens, pre-cut fruit, and grab-and-go meals.
- Virtual Tour delivers immersive panoramic views of perishable zones, enabling HQ and regional teams to assess merchandising and freshness without needing to be onsite.
- Aisle Views offer time-lapse shelf imagery, supporting better planning, rotation, and merchandising decisions across locations.
- RFID-enabled Tally Spot further improves freshness tracking and inventory rotation using real-time expiration data.
Simbe’s multimodal Store Intelligence platform delivers the real-time visibility retailers need to manage every zone of the store, including the uniquely complex perimeter.
By combining autonomous robotics, fixed sensors, RFID, and immersive virtual tours, Simbe provides full-store transparency, even in environments that have historically been difficult to monitor.
ALSO READ: UK Consumers Call on AI to Save “Broken” Customer Service
This transparency enables retailers to:
- Maximise production and availability during peak hours.
- Reduce shrink by catching overstocks early and rotating ageing inventory.
- Cut food waste by up to 88% to support both ESG and financial goals.
- Improve labour efficiency by replacing time-consuming audits with autonomous scans.
- Maintain consistent execution across stores, even with limited on-site supervision.
- Deliver fresher shelves and better shopper experiences across every store, every day.
“Fresh is table stakes for differentiating the customer offer from online and value players, and timing of the execution is a recurring issue that loses the sale and erodes shopper trust, said Bennett Morgan, former EVP and Chief Merchandising Officer of SpartanNash.
“Simbe’s fresh capabilities are a complete game-changer for keeping eyes on what shoppers see.”
Simbe’s fresh capabilities arrive as the perimeter becomes a focus for grocery leadership. According to Deloitte, two-thirds of grocery retail executives expect fresh to be their most strategically important department in the next one to three years, a shift driven by both consumer demand and margin pressure.
“Fresh is where brand promise meets operational reality,” said Bogolea. “Through automation, the retailers leading in this space are redefining how their teams execute, how they serve shoppers, and how they grow. We’re proud to support that shift with the visibility they need to turn fresh into a true competitive advantage.”
ALSO READ: Phonexa Increases Consumer Conversions Through SMS



















Amplitude is a product analytics platform, enabling businesses to track visitors with the help of collaborative analytics. The platform leverages the capabilities of 




Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.

Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.

HubSpot is an inbound marketing, sales, and customer service software provider, offering robust CRM and automation solutions. Some of its products include Marketing Hub, Sales Hub, Operations Hub, Content Hub, Commerce Hub, Marketing Analytics and Dashboard Software. Guided by its inbound methodology, HubSpot enables companies to prioritise innovation and customer success.
Monday.com is a project management software company, offering a cloud-based platform that enables businesses
Headquartered in San Mateo, California, Freshworks is a global AI-powered business software provider. Its tech stack includes a scalable and comprehensive suite for IT, customer support, sales, and marketing teams, ensuring value for immediate business impact. Its product portfolio includes Customer Service Suite, Freshdesk, Freshchat, Freshcaller, Freshsuccess, and Freshservice. Freshservice for Business Teams has helped several global organisations to enhance their operational efficiency.
Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.




The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.


Upland offers a comprehensive suite of contact centre and customer service solutions with products including InGenius, Panviva, Rant & Rave, and RightAnswers. InGenius enables organisations to connect their existing phone system with CRM, further enhancing agent productivity. Panviva provides compliant and omnichannel capabilities for highly regulated industries. Whereas, Rant & Rave, and RightAnswers are its AI-powered solutions, 


Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.

Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.


Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Contentsquare is a cloud-based digital experience analytics platform, helping brands track billions of digital interactions, and turn those digital 


Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.

Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer 



TapMango provides a comprehensive, customisable, flexible and feature-rich customer loyalty program. The loyalty tools include an integrated suite of customised consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing customer experience. Adaptable to any industry, TapMango’s platform helps merchants compete with larger chains, converting customer one-time purchases into profitable spending habits.






Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.

