Unlike generic GenAI-based solutions, Xperience1 is built on an architecture featuring a domain-rich data foundation, intelligent content management, an interactive AI framework, and a built-in health literacy model.
Simplify Healthcare has announced Xperience1, a solution designed to transform the benefits inquiry experience for health plan members, providers, brokers, and other stakeholders. This new CX platform delivers clear, real-time, plain-language responses to complex benefit questions across all channels and user roles.
Built on the Simplify Health Cloud, Xperience1 unifies the company’s flagship platforms, Service1 and Experience1, into one intelligent, AI-powered CX platform. It enables payers to streamline and elevate benefits communication across the entire member journey—from plan shopping and enrollment to customer service and self-service.
“Xperience1 is the natural next step in our mission to transform how healthcare consumers understand, navigate, and experience their benefits,” said Ashish Desai, EVP and GM, Xperience1, Simplify Healthcare.
“It delivers measurable business impact by significantly reducing call duration, improving first call resolution (FCR), and ensuring clear, consistent, member-friendly communication.”
Unlike generic GenAI-based solutions that are prone to hallucinations, Xperience1 is built on an architecture featuring a domain-rich data foundation, intelligent content management, an interactive AI framework, and a built-in health literacy model. These capabilities enable it to provide accurate, context-aware, and curated responses, minimising the risk of misinformation.
“With Xperience1, we’re going further—not starting over,” said Mohammed Vaid, CEO and Chief Solution Architect, Simplify Healthcare. “We’ve reimagined two trusted solutions into one unified platform, delivering on our promise to bring clarity to complexity.”
The launch of Xperience1 underscores Simplify Healthcare’s commitment to innovation and its mission to simplify the healthcare experience.
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