The integrated solution of SoundHound AI and Acrelec will enable customers to place drive-thru orders via voice assistant, streamlining operations and improving the overall guest experience.
SoundHound AI, Inc. (Nasdaq: SOUN), a voice artificial intelligence company, and Acrelec, a quick service restaurant (QSR) technology company, have announced a strategic partnership to bring voice-enabled drive-thru systems to restaurants worldwide.
Together, the companies will deliver drive-thru ecosystems that integrate SoundHound’s Drive-Thru voice AI technology with Acrelec’s content management system and digital signage enclosures.
This combined solution enables customers to place orders seamlessly through an automated voice assistant, which processes requests and sends them directly to the point-of-sale system – streamlining operations and enhancing the overall guest experience.
The integrated system not only offers consumers greater speed and convenience but also helps restaurants optimise labour by freeing up staff to focus on restaurant operations, while remaining available to assist when needed.
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“As restaurants continue to turn to AI to meet rising customer expectations and alleviate staffing pressures, we’re excited to partner with Acrelec to deliver impactful AI solutions at scale,” said Michael Lauricella, VP of Channel Partnerships at SoundHound AI.
“Together, we’re helping brands modernise the drive-thru and deliver seamless, future-ready experiences.”
“Restaurants today are facing increased pressure to provide easy, efficient customer experiences while managing labour shortages and high operational demands,” said Chloe Bisiaux, Director of Innovation & Marketing at Acrelec.
“Through our partnership with SoundHound AI, we are empowering our clients with sophisticated AI solutions that will ultimately help them stay competitive and focused on what matters most: delivering great customer experiences and great food.”
SoundHound’s voice AI technology is already deployed in over 10,000 restaurant locations, with solutions for phone, drive-thru, kiosk, headset, and other devices.
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