Syniverse offers advanced messaging features like scheduling, branded links, and translation — available over short or long codes — all backed by high-touch support from messaging and compliance experts.
Syniverse and Ping Identity have entered a strategic relationship designed to optimise the delivery of SMS and voice communications for PingOne customers. This collaboration will enhance the reliability and efficiency of a wide range of notification services, including multi-factor authentication (MFA) and other critical alerts delivered via SMS and voice channels.
“Global authentication doesn’t work without reliable delivery — and that’s where Syniverse stands apart,” said Nathan Robbins, Vice President of Go to Market Strategy and Alliances of Syniverse.
“Users expect to verify their identity immediately, and SMS and voice calls remain the fastest and most familiar ways to do that. Our native integration with PingOne lets customers configure SMS and voice delivery without building custom connections or workarounds.”
This API-level integration enables Ping’s customers to preserve their existing authentication workflows while switching to Syniverse. There’s no need for custom development or lengthy implementation as credentials are configured directly in the PingOne interface, allowing teams to move quickly without interrupting the user experience.
The transition to Syniverse also opens the door to use cases beyond OTP delivery. Syniverse offers advanced messaging features like scheduling, branded links, and translation — available over short or long codes — all backed by high-touch support from messaging and compliance experts.
These capabilities allow Ping’s customers to strengthen their security posture and communication strategy while avoiding the hidden costs that come with poor deliverability or compliance missteps.
“Ping Identity is committed to providing our customers with flexible and secure authentication options,” said Shannon Lightfoot, Director of Technology Alliances at Ping Identity.
“Our partnership with Syniverse is a key part of this strategy, enabling PingOne customers to seamlessly transition to a BYO model for SMS and voice while benefiting from Syniverse’s global reach, reliability, and advanced messaging capabilities.”
“This gives our joint customers greater control over their authentication experience, allowing them to enhance branding, optimise delivery for different regions, and gain direct access to messaging analytics and logs, all while maintaining the high security standards they expect from Ping Identity.”
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