By embedding Talkdesk Workspace within Teams, organisations can eliminate app switching, streamline collaboration, and unify employee and customer experiences.
Talkdesk has announced strategic advancements with Microsoft that deliver new ways for enterprises to improve customer experiences.
Talkdesk for Microsoft Teams, a certified integration between Talkdesk and Microsoft Teams, now enables organisations to embed Talkdesk directly within Microsoft Teams. Additionally, Talkdesk Customer Experience Automation (CXA) is now available through the Microsoft Azure Marketplace.
The enhanced Talkdesk for Microsoft Teams integration brings advanced contact centre capabilities directly into the Teams platform, creating a unified workspace for agents, supervisors, back-office staff, and subject matter experts across enterprises.
By embedding Talkdesk Workspace within Teams, organisations can eliminate app switching, streamline collaboration, and unify employee and customer experiences.
With a single interface, agents also gain advanced routing and seamless omnichannel support. In addition to presence and directory syncing, these enhancements deliver greater efficiency, faster resolution, and more consistent customer experiences.
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“At Microsoft, we’re committed to empowering organisations with collaborative solutions that drive meaningful results,” said Jaime De Mora, Chief Technology Officer for Digital Natives at Microsoft EMEA.
“Embedding Talkdesk’s advanced contact centre capabilities into Microsoft Teams helps customers strengthen employee productivity and deliver more seamless customer interactions within the flow of work.”
Furthermore, with Talkdesk CXA now available on the Azure Marketplace, enterprises have a faster path to deploy specialised artificial intelligence (AI) agents that manage both customer interactions and the underlying tasks behind them.
By unifying customer data and applying continuous learning, Talkdesk CXA drives measurable improvements in efficiency, resolution times, and satisfaction. Importantly, Talkdesk CXA can be deployed on any cloud, hybrid, or on-premises contact centre system without disrupting existing infrastructure.
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“Portugal continues to lead in AI innovation, and this collaboration with Talkdesk reflects how Microsoft’s cloud and AI infrastructure can support digital firms in delivering more intelligent and connected customer experiences,” said Andres Ortolá, General Manager of Microsoft Portugal.
“By integrating Talkdesk’s capabilities into Microsoft Teams and making CXA available on Azure Marketplace, we’re helping organisations enhance service delivery and explore new ways to engage customers—securely, efficiently, and at scale.”
“The expansion of our Microsoft partnership showcases our commitment to helping enterprises deliver exceptional customer experiences inside the tools their employees use every day,” said Al Caravelli, Chief Revenue Officer and Senior Vice President of Strategic Alliances and Partnerships at Talkdesk.
“Embedding Talkdesk Workspace inside Microsoft Teams and making CXA available through the Azure Marketplace means customers can accelerate innovation, streamline collaboration, and drive meaningful business outcomes.”
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