The Featherlink Connector empowers self-storage organisations to leverage their call centre software within the Tenant Inc. ecosystem, driving both operational efficiency and an improved customer experience (CX).
Tenant Inc., the provider of a complete technology ecosystem for the self-storage industry, has announced the launch of the Featherlink Connector, a new integration tool designed for operators with call centres or advanced telephony needs.
Featherlink connects VOIP software—such as RingCentral, Nextiva, and GoTo—directly with Tenant Inc.’s Hummingbird Property Management Software.
For larger self-storage operators, utilising the full power of a call centre system is essential to elevate the customer experience (CX) and lower costs. These operators rely on a rich toolset for advanced call routing, AI-powered analytics, and the flexibility for agents to take calls on hard phones, soft phones, and mobile devices.
However, these sophisticated phone systems have historically been disconnected from their property management software, creating operational friction and a disjointed experience for both staff and tenants. The Featherlink Connector solves this by creating a unified communications environment.
“Sophisticated operators require sophisticated tools. As portfolios grow, a dedicated call centre becomes a necessity, but it’s only effective if it talks to your management software,” said Justin Paquin, Sr. Director of Product at Tenant Inc.
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“We built Featherlink to bridge that gap. It’s about empowering our customers to scale their operations efficiently, reduce manual effort for their agents, and provide a seamless, modern experience to every caller, every time.”
Features of Featherlink Connector:
- Screen-Pop on Call Answer: When an agent answers a call, Featherlink automatically launches a new Hummingbird tab displaying the corresponding tenant or lead profile. This eliminates manual search time and equips agents with immediate context, personalising the interaction and improving efficiency.
- Unattended Credit Card Payments: The connector provides a dedicated phone number that operators can integrate into their auto-attendant menu, allowing tenants to make secure, automated payments 24/7 without tying up an agent.
- Gate Code by Text: Tenants can call a dedicated number to have their gate code securely sent to their phone via text message, providing instant self-service for one of the most common inquiries and further reducing call volume.
By integrating these essential functions, the Featherlink Connector empowers self-storage organisations to leverage their call centre software within the Tenant Inc. ecosystem, driving both operational efficiency and an improved customer experience (CX).
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