UCx Contact Center integrates with TPx’s existing UCx offerings, UCx with Microsoft Teams and UCx with Webex, giving businesses a single scalable, cloud-based solution for modern voice, messaging, and customer engagement.
TPx has announced the launch of UCx Contact Center, a cloud-based solution that helps businesses deliver a fast, seamless, and personalised support experience across voice and digital channels.
UCx Contact Center brings together voice, chat, SMS/WhatsApp, and email into one unified application, giving customer support agents a single, intuitive interface to resolve issues. AI-powered tools and real-time insights help reduce wait times and deliver exceptional experiences across every channel.
“CX is the ultimate driver of business growth in any industry. UCx Contact Center enables businesses to stop losing time to outdated support tools,” said Steve Grabow, Chief Commercial Officer at TPx. “It’s flexible and scalable on its own, and even more powerful as part of our managed IT services portfolio.”
UCx Contact Center integrates with TPx’s existing UCx offerings, UCx with Microsoft Teams and UCx with Webex, giving businesses a single scalable, cloud-based solution for modern voice, messaging, and customer engagement.
TPx also includes CRM integration and omni-channel support with every deployment of the UCx Contact Center solution, using a straightforward pricing model that eliminates hidden costs and accelerates time to value.
The offering is part of TPx’s suite of networking, cybersecurity, collaboration, and managed IT solutions, providing customers with a consistent experience across customer engagement and IT operations.
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