The partnership provides Zendesk solutions, innovative migration tools, verticalised offerings, and full-stack implementation support for faster client value.
TTEC Holdings, Inc. has announced the expansion of its strategic partnership with Zendesk, a pioneer in agentic AI-powered service. This enhanced agreement builds on a long-standing partnership and unlocks broader capabilities across the Zendesk platform to further scale CRM and workflow optimisation.
“This expanded partnership enables TTEC to tap into the full spectrum of Zendesk capabilities for existing and new clients. Additionally, it opens up exciting opportunities to broaden our reach together with joint go-to-market strategies and solution development,” said Chris Brown, Chief of Staff, Office of Chairman and CEO, TTEC.
“As the CX landscape becomes increasingly AI-driven, we have the deep technical expertise and the operational knowledge to create value for clients of all sizes and across multiple industries. We’re excited about this expanded partnership and look forward to bringing end-to-end digital transformation capabilities to the market together.”
Carrie Francey, SVP of Partner Sales at Zendesk, said, “Our partnership brings together the best of all worlds — Zendesk’s advanced voice, AI, and CX technology.”
“Together, we’re enabling organisations to deliver smarter, faster, and more connected CXs at scale. It’s a collaboration that not only drives innovation but also simplifies digital transformation for our customers.”
This partnership expansion follows Zendesk’s acquisition of Local Measure, now Zendesk for Contact Centre, a CCaaS and advanced voice solutions provider and AWS partner. TTEC’s proven leadership across AWS, Zendesk, and CCaaS positions them as a key launch partner.
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