Tulip AI leverages the data within the Tulip Clienteling app to provide trusted enhancements and extensions for a more productive sales workflow.
Tulip, a cloud-based retail customer engagement platform, has launched Tulip AI, a set of AI tools designed to help sales associates, store managers, and retail operations teams improve CXs and drive better results.
Developed with input from top retailers and based on human-in-the-loop principles, Tulip AI aims to increase efficiency, support more effective work, and enable personalised customer interactions.
Tulip AI leverages the data within the Tulip Clienteling app to provide trusted enhancements and extensions for a more productive sales workflow. Unlike other AI solutions, Tulip AI gives retailers full control over how it is deployed. This makes sales processes more productive while still fitting each retailer’s approach.
“We knew AI was going to be a game-changer for retail, but we also heard a lot of apprehension from our customers, particularly those who want their people directing every step,” said Ian Rawlins, Tulip CEO.
“The big question for us was, ‘How do we bring AI into the retail environment in a way that truly helps, without losing that invaluable human connection?’ So, we went straight to the source. We sat down with our customers, listened to their pain points, and understood exactly how they envisioned AI supporting their day-to-day.”
For sales associates, Tulip AI acts as a virtual assistant, streamlining daily tasks and enabling more meaningful customer connections at scale. From intelligent message writing suggestions and instant profile summaries to customer search and segmentation, AI frees up time and energy, allowing sales associates to focus on delivering exceptional CXs that foster greater loyalty.
Store managers and retail operations leaders will find Tulip AI invaluable in identifying hard-to-spot trends and behaviours among both customers and sales associates.
With AI-powered customer searches and segmentation, communication auditing, and automated analytics insights, Tulip AI helps managers optimise associate performance and achieve critical sales goals with greater precision and speed.
“Tulip AI isn’t just us jumping on the bandwagon; it’s a direct result of diligent research and collaboration,” said Ian Rawlins.
“Created with retailers, for retailers, Tulip AI enhances daily workflows and gives associates the tools to connect with more customers while also building deeper, more personal customer relationships, all without replacing the important human touch.”
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