Earlier this year, the UK government announced its plans to legislate against the hordes of cookie banners and pop-ups prevalent across the modern web – but it didn’t say exactly how it planned to do this while still getting users’ permission to drop cookies.
Now the government has revealed its strategy – stop asking for permission.
As part of its post-Brexit Data Reform Bill, the government will switch from an opt-in mandate for cookies to an opt-out model, meaning that publishers can drop cookies on users’ browsers without asking for consent first. However, this rule won’t apply to websites that are likely to be used by children.
Under the opt-out model, users can block non-essential cookies at the browser level or use a similar technology that sets preferences across multiple websites. And they’ll still be able to reject cookies for individual websites. The difference is that they will have to choose to do so actively – and websites will be able to drop cookies until they receive that explicit opt-out signal.
Summary of significant changes
Some of the key headlines:
- Accountability: An overhaul of the accountability framework and replacement with a privacy management program – although, in practice, organizations that are already compliant with UK GDPR accountability requirements will not be required to make further significant changes, which presents some flexibility for businesses.
- Cookies Consent: In time, the UK will move away from cookie consent to an opt-out model, along with further exemptions for non-invasive cookies.
- DSARs: Introduction of exemption from DSARs where vexatious (ICO guidance on this will be interesting in time).
- Legitimate Interests: Limited exemptions to the legitimate interests balancing test – details to follow, but it seems that existing rules will continue to apply for most processing.
- International Transfers: More flexibility in process for UK adequacy decisions of third parties and scope to introduce additional international transfer mechanisms (although no details yet).
- ICO governance reforms: A mixed picture here, but certainly more opportunity for the government of the day to influence ICO priorities.
There were also clear developments to support the greater use of AI technologies. This included the right to use special category data to train AI algorithms. However, further details about key elements of regulating AI are to follow in the government’s AI governance white paper due to be published soon.
The UK’s approach is markedly different from that taken by the European Union, which requires specific opt-in consent.
Theoretically, this is a big difference for the UK. While third-party cookies are being deprecated anyway, first-party cookies will still play a significant role in ad personalization and measurement – and the UK publishers will be able to drop these cookies more freely in the future. So potentially, we’ll see a big gap open up between the ability of publishers to target and measure their ads in the UK compared with the EU.
But the difference may not be quite so big for a number of reasons.
Although they seemingly violate the EU’s General Data Protection Regulation, many websites still use cookie consent mechanisms that either use dark patterns to encourage users to opt-in, or simply haven’t switched to a true opt-in model (e.g, still telling users that their continued use of the website is taken as consent for use of cookies).
The EU is cracking down on this with the Digital Services Act. Nonetheless, for the time being, at least, it can be argued that many websites’ opt-in models are closer to opt-out models, at least in terms of the number of users who end up giving consent.
Other forces could end up rendering the UK’s move somewhat obsolete anyway. The government’s proposal says it will only move to an opt-out model once technologies that allow mass blocking cookies are widely available and functional. But web browsers, which are by-and-large pushing into privacy, could choose to set ‘reject all’ as the default option for non-essential cookies within these tools anyway (which is already the case on Safari).



















Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.
HubSpot is an inbound marketing, sales, and customer service software provider, offering robust CRM and automation solutions. Some of its products include Marketing Hub, Sales Hub, Operations Hub, Content Hub, Commerce Hub, Marketing Analytics and Dashboard Software. Guided by its inbound methodology, HubSpot enables companies to prioritise innovation and customer success.
Monday.com is a project management software company, offering a cloud-based platform that enables businesses
Headquartered in San Mateo, California, Freshworks is a global AI-powered business software provider. Its tech stack includes a scalable and comprehensive suite for IT, customer support, sales, and marketing teams, ensuring value for immediate business impact. Its product portfolio includes Customer Service Suite, Freshdesk, Freshchat, Freshcaller, Freshsuccess, and Freshservice. Freshservice for Business Teams has helped several global organisations to enhance their operational efficiency.
Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.

The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems 
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.
Upland offers a comprehensive suite of contact centre and customer service solutions with products including InGenius, Panviva, Rant & Rave, and RightAnswers. InGenius enables organisations to connect their existing phone system with CRM, further enhancing agent productivity. Panviva provides compliant and omnichannel capabilities for highly regulated industries. Whereas, Rant & Rave, and RightAnswers are its AI-powered solutions,
Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.
Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.
Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.
Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.
Contentsquare is a cloud-based digital experience analytics platform, helping brands track billions of digital interactions, and turn those digital
Amplitude is a product analytics platform, enabling businesses to track visitors with the help of collaborative analytics. The platform leverages the capabilities of
Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer
TapMango provides a comprehensive, customisable, flexible and feature-rich customer loyalty program. The loyalty tools include an integrated suite of customised consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing customer experience. Adaptable to any industry, TapMango’s platform helps merchants compete with larger chains, converting customer one-time purchases into profitable spending habits.









Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.





























