AgentNow offers a fast and convenient way for customers to connect with a qualified contact centre agent using popular Unified Communications channels.
Upstream Works, an omnichannel contact centre solutions company, announced AgentNow, featuring on-demand customer service.
Upstream Works CEO, Rob McDougall, said, “Immediate and real-time, face-to-face interactions will improve the customer experience in a growing number of industries. We’re excited to bring the power of AgentNow to more Upstream Works clients and empower them to leverage on-demand agents to further improve customer engagement and satisfaction with faster resolutions and personalised service.”
With AgentNow, organisations can quickly tap into on-demand and non-contact centre agents to better support surges in customer demand and to supplement finite, on-site customer support capabilities. Better utilisation of customer support agents across teams and regions during downtimes and between peak periods increases efficiency and provides a better customer experience.
AgentNow allows a customer to connect directly with an agent using a mix of chat and video within the same session for a personalized and human connection. Customers can access contact centre agents for real-time support by scanning a QR code with a smartphone or visiting a webpage on a mobile device.
To support businesses with immediate and personalised digital customer assistance, AgentNow offers a fast and convenient way for customers to connect with a qualified contact centre agent using popular Unified Communications channels – voice, video, and chat.
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