The collaboration will see Aprecomm’s customer experience software integrated into VECTOR’s managed services offering for European-based service providers seeking to provide seamless in-home connectivity experiences.
VECTOR, a provider of managed services to telecommunications companies (telcos), and Aprecomm, the provider of an intuitive, self-healing network and customer experience platform, have announced a new strategic partnership.
The collaboration will see Aprecomm’s customer experience software integrated into VECTOR’s managed services offering for European-based service providers seeking to provide seamless in-home connectivity experiences.
The partnership will enable VECTOR to offer Aprecomm’s full range of AI-powered solutions, including WiFi optimisation software, to broadband providers across Europe. This includes the ability to upgrade existing devices via a cloud-based system remotely.
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“This collaboration strengthens our managed service offering by enabling service providers to enhance user experience and boost support efficiency through the latest AI technology,” said Jakub Bukowski, Chief Operating Officer at VECTOR.
“With its extensive experience in highly competitive telecommunications markets, we believe Aprecomm understands the challenges faced by providers. Their solution offers a quick time-to-market and adheres to an open standards approach. We are excited to include their solution in our portfolio.”
By leveraging advanced AI and patented quality of experience algorithms, Aprecomm is helping service providers chart a path to fully automated zero-touch networks.
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Its solution adopts a self-healing approach to managed WiFi, adjusting the network to accommodate the unique needs of each user and the performance of every application.
Advanced analytics and automated support tools provide access to invaluable customer insight and data, enabling service providers to monitor end-to-end network performance in real-time.
“We’re excited to partner with VECTOR and offer our powerful CX software to service providers throughout Europe,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “We believe that every service provider should have access to affordable AI-powered tools to automate network management and reduce operational costs.”
“With its extensive industry experience, large distribution network, and focus to satisfy the growing demand for new and customised products and services, VECTOR is the ideal partner to help us garner widespread adoption of our solution and help service providers bring better online experiences to consumers.”
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