Verint’s Data Hub will be available as an integration with Webex Contact Centre, where customers will be able to enhance customer engagement.
Verint has expanded its partnership with Webex by Cisco through the integration of the Verint Open Platform’s unified data hub into the Webex App Hub for the Webex Contact Centre.
Jono Luk, Vice President of Product Management for Webex by Cisco, said, “Secure and accurate real-time data is critical for organisations to measure how they are performing against customer expectations. Verint’s Data Hub is now available as an integration with Webex Contact Centre, where customers will be able to enhance customer engagement across every area of the business.”
John Bourne, Verint’s Senior Vice President of Global Channels and Alliances, said, “We’re excited to bring the power of CX automation to Webex App Hub to help brands unlock rich customer engagement data and drive strategic advantage. Our open platform built with artificial intelligence and data at the core is now interoperable and compatible with Webex.”
Verint Open Platform is built around a unified data hub, which collects all behavioural data, including customer interactions, customer experiences (CX), and workforce data created across every touch point, in a single repository.
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