WaveCX, provider of personalised, digital product engagement solutions for financial institutions, announced the launch of Curator, an AI-driven generative search tool designed to bring clarity to complex banking documentation.
Going beyond basic search functionality, Curator was created to meet the growing demand for a robust search solution capable of navigating extensive content libraries while powering an educational experience for financial institutions’ customers and employees.
Utilising AI and semantic search, the Curator solution offers customisable indexing options of WaveCX’s content, enabling the provision of relevant and concise search results tailored to client-specific needs. Curator also extends to external sites, articles and documentation, effectively navigating a mix of sources to interpret and manage complex, conversational inquiries.
The AI-based solution streamlines access to information by summarising extensive content and simplifying data comprehension and retrieval, making it more manageable and user-friendly for an enhanced user experience.
With only 48% of consumers comfortable with the use of AI, Curator’s advanced NLP and ML technologies ensure accurate and reliable interactions, helping to alleviate concerns about the quality of AI-driven interactions. Leveraging AI-driven search capabilities, Curator improves the customer experience through:
- Accurate Search Results: Delivers precise and relevant answers to customer queries regarding digital banking and services.
- Seamless Integration: Integrates flawlessly with the existing WaveCX customer-facing portal, along with dot coms and banking.
- 24/7 Availability: Ensures customers have access to information at any time.
- Enhanced Engagement: Improves customer satisfaction and loyalty through superior service.
Additionally, Curator enhances employee efficiency with:
- Intelligent Search: Quickly locate relevant information on digital banking products and services, significantly reducing time spent on manual searches.
- Centralised Knowledge Base: Consolidates all essential documents and resources in one accessible location.
- Automation: Streamlines request routing and action initiation, minimising the need for manual interventions.
- Continuous Support: Provides comprehensive answers to support ongoing training and effective utilisation.
“Curator isn’t just about search – it’s about making your communication and documentation operations smoother and more successful,” said Jon Tvrdik, CEO and Founder.
“We called it Curator because it puts you in the driver’s seat. You decide which sources – from WaveCX demos to internal documentation and marketing sites – are most important. Curator merges it all together and bubbles the correct and relevant bits to the top. It’s about empowering your team with pertinent info faster and helping your customers find the answers they need.”
Designed as a microservice, Curator offers remarkable adaptability and portability, seamlessly integrating into FIs’ own sites and applications to provide a customised search experience that aligns with their unique requirements.
Additionally, Curator operates on a premium Microsoft Azure framework, ensuring top-tier data security and compliance. With segregated search indices for each FI and customisable solutions, WaveCX guarantees data exclusivity and security tailored to the specific needs of its clients.
“To me, this is a fundamental rethinking of how to answer client questions,” said Jonathan Raftery, CTO. “Instead of saying this is a static piece of content someone created two years ago, we analyse what your problem is more effectively and provide the most up-to-date and accurate response.”
“It was an exciting new challenge to build an intelligent system to extract information across PDFs, images, text documents, HTML and website crawling,” said Jason McEvoy, Director of Software Engineering. “We’re also mitigating a common issue with genAI, which is removing hallucinations. Since Curator uses only the FI’s content, it removes that issue entirely.”
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