More than anything, Uber has transformed itself into a company that wants to get people where they need to go – no matter what mode of transport is available – think of Uber Copter (the helicopter ride from Manhattan to JFK).
Uber has always maintained that it is a technology company, not a taxi service. While that argument may seem unconvincing at first, it’s not entirely without merit – Uber manages to toe a fine line between the physical and digital world.
After two years of extended pandemic living – 2022 looks like a sea change. One of the busiest travel seasons is here, a record-breaking number of weddings will be held this year, and climate is at the center of the global conversation.
How is Uber planning to drive this travel season? It is here with a new suite of products to help users go anywhere and get anything they want. The new features were highlighted during the event in a video starring comedian and co-creator of “Broad City,” Ilana Glazer, who demonstrated a day in the life of using the new Uber products.
Go
Uber Travel
Uber Travel lets you reserve rides for each leg of your itinerary in one fell swoop. Connect your email account, and Uber will take care of organizing your hotel, flight, and restaurant reservations – all in one place for a stress-free travel experience. You can earn 10% back in Uber Cash for each Reserve ride you book with Uber Travel; it’ll pay you to plan. Uber Travel is available in the US and coming soon in Canada and the UK – where you will be able to book trains, coaches, and car rentals.
Uber Charter
Uber Charter lets you book a party bus, passenger van, or coach bus – directly from the Uber app, with the upfront estimated price. Uber Charter is launching across the US this summer.
Voucher for Events
What is it? From weddings to corporate functions – Uber has launched Voucher for events, which will make it easy to cover the cost of rides for guests. Enter your event details and the maximum amount you want to cover, and share your unique code with your guests. Guests will determine their pickup and dropoff at a time and location that works best for them – and you will avoid overpaying for unused seats. You can also treat guests to Vouchers for Uber Eats in person or from afar. Vouchers are also available through Uber for Business, so companies can reward employees, offer special experiences for their customers, and more.
Uber Comfort Electric
As part of Uber’s global commitment to becoming a zero-emissions mobility platform by 2040, Uber continues to take steps to help the world go electric. According to a partnership with Herts to make up to 50,000 Teslas available for drivers to rent by 2023. With more electric vehicles on the road in the US than ever before, Uber has introduced Comfort Electric – a way to go around town in style and be a part of the climate solution. It’s as simple as tapping a button and requesting a ride in a premium EV like a Tesla or Polestar. Comfort Electric is now available in Los Angeles, San Francisco, San Diego, and Dubai, with more cities soon.
EV Hub and Charging Map
Uber’s goal is to become the cleanest mobility platform in the world. Uber has built an EV Hub in the Uber Driver app – a one-stop shop where drivers can get information and incentives to join the eclectic revolution – and even compare the cost of ownership of an EV with a non-EV. Also, to make everyone’s life easy, they add a Charging Map directly to the Driver app to show them where the nearest EV charging stations are, the charging speeds and navigation to get there.
GET
Voice Ordering
Uber has integrated Google Assistant into Uber East – when you don’t have an extra hand. You can get your favorite meal, snack, and other necessities simply by using your voice. Just say “OK, Google,” and ask your phone to order a meal from a restaurant on Uber Eats. Voice Ordering will start rolling out globally in English, with more languages.
Uber Eats at Stadiums
Uber Eats and Postmates allow you to place your order from concessions at the stadium and skip the line to pick up your food when it’s ready. Uber Eats at Stadiums is available in LA at Dodger Stadium and Angel Stadium; in New York at Yankee Stadium; in Washington, DC at Capital One Arena; in Houston at Minute Maid Park; in San Jose at PayPal Park; and in Rennes, France at Roazhon Park, with more to come around the world.
Autonomous Delivery
Uber has introduced two autonomous delivery programs in LA. Serve Robotics’ friendly sidewalk robots offer short-range deliveries with easy handoffs. Motional build all-electric autonomous vehicle fleets designed to navigate city streets safely. These pilots mark Uber’s continued work to bring safe, reliable, and affordable autonomous technology to merchants and consumers.
Uber One
Last but not least, Uber membership program – Uber One. It will bring together the best of the platform and help members save across Uber rides and Uber Eats. Uber is launching new perks for members in the US with partners including Marriott Bonvoy, CLEAR, and obé Fitness. Join today and get $30 off your next delivery plus your first month of membership free if you are eligible. They are also expanding Uber One across the globe to Mexico, Germany, and the UK, with more countries to follow soon.
Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.
HubSpot is an inbound marketing, sales, and customer service software provider, offering robust CRM and automation solutions. Some of its products include Marketing Hub, Sales Hub, Operations Hub, Content Hub, Commerce Hub, Marketing Analytics and Dashboard Software. Guided by its inbound methodology, HubSpot enables companies to prioritise innovation and customer success.
Monday.com is a project management software company, offering a cloud-based platform that enables businesses 
Headquartered in San Mateo, California, Freshworks is a global AI-powered business software provider. Its tech stack includes a scalable and comprehensive suite for IT, customer support, sales, and marketing teams, ensuring value for immediate business impact. Its product portfolio includes Customer Service Suite, Freshdesk, Freshchat, Freshcaller, Freshsuccess, and Freshservice. Freshservice for Business Teams has helped several global organisations to enhance their operational efficiency.
Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.
The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered 
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems 
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.
Upland offers a comprehensive suite of contact centre and customer service solutions with products including InGenius, Panviva, Rant & Rave, and RightAnswers. InGenius enables organisations to connect their existing phone system with CRM, further enhancing agent productivity. Panviva provides compliant and omnichannel capabilities for highly regulated industries. Whereas, Rant & Rave, and RightAnswers are its AI-powered solutions, 
Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.
Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.
Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.
Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.
Contentsquare is a cloud-based digital experience analytics platform, helping brands track billions of digital interactions, and turn those digital 
Amplitude is a product analytics platform, enabling businesses to track visitors with the help of collaborative analytics. The platform leverages the capabilities of 
Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer 
TapMango provides a comprehensive, customisable, flexible and feature-rich customer loyalty program. The loyalty tools include an integrated suite of customised consumer-facing technology, easy-to-use merchant tools, and automation algorithms, all aimed at enhancing customer experience. Adaptable to any industry, TapMango’s platform helps merchants compete with larger chains, converting customer one-time purchases into profitable spending habits.
Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.
