The platform not only assists businesses in bridging the gap between traditional and online retail but also prepares them for the evolving “PhyGital” consumer landscape.
Agent Lunar, a recently launched AI-powered comprehensive marketing solution tailored for Small and Medium-sized Businesses (SMBs), serves as a virtual Chief Marketing Officer. The platform aims to empower the underserved small business community in the UK by providing customised marketing insights, tools, and services.
This initiative addresses the significant economic impact of the absence of tailored SMB tech solutions, which costs the UK economy £232 billion annually and contributes to business closures. Over the past three years, 1.2 million businesses in the UK shut down, and while external factors like the pandemic played a role, many SMBs could have thrived with access to essential tech solutions.
Agent Lunar stands out by offering laser-focused support to SMBs, encompassing mentorship, tailored education, and complimentary licences for crucial marketing software. The platform not only assists businesses in bridging the gap between traditional and online retail but also prepares them for the evolving “PhyGital” consumer landscape. By turning every interaction into a growth opportunity, Agent Lunar levels the playing field between SMBs and larger enterprises.
In the current marketing landscape, existing tools primarily cater to large enterprises, leaving SMBs at a disadvantage due to factors like limited manpower, technical expertise, time, and funds. Recognizing this gap, Agent Lunar aims to democratise digital marketing by providing AI-enhanced Software as a Service (SaaS). The platform handles everything from crafting personalised marketing strategies for each business to executing automated marketing campaigns, ensuring that even SMBs can leverage potent, data-driven insights.
Dominique Harrison-Bentzen, Co-founder and Co-CEO, at Agent Lunar, commented: ‘Our goal is to make digital marketing simpler and more accessible, enabling every SMB to thrive online and on the high street. SMEs account for 99% of the UK business population. Yet, they remain desperately underserved because they lack the financial clout to develop the technology and technical support they need to meet their full potential. With Agent Lunar, we aim to address that disparity and empower SMBs to embrace the digital, supercharge their online footprint and elevate their online brand in a way that can benefit both their digital and physical business.
‘And we won’t stop with individual business empowerment,’ added Co-founder and Co-CEO William Stone. ‘By engaging SMB leaders and partnering with key stakeholders for urban renewal, we want to revive the high street and support the growth of the “PhyGital” marketplace that consumers demand. Retail and etail needn’t be mutually exclusive. While the internet has been blamed for the decline of the high street, with the right technical infrastructure, they can support each other, building a balanced and cohesive retail experience.’



















Microsoft Dynamics 365 represents a robust cloud-based CRM solution with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring, sentiment analysis, etc. Currently, Microsoft operates in 190 countries and is made up of more than 220,000 employees worldwide.
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Monday.com is a project management software company, offering a cloud-based platform that enables businesses
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Talkdesk offers an innovative AI-powered customer-centric tech stack to its global partners. The company provides generative AI integrations, delivering industry-specific solutions to its customers. Talkdesk CX Cloud and Industry Experience Clouds utilise modern machine learning and language models to enhance contact centre efficiency and client satisfaction.

The company offers comprehensive cloud-based solutions, such as Microsoft Dynamics 365, Gaming Consoles, Microsoft Advertising, Copilot, among other things, to help organisations offer enhanced CX and ROI. Its generative-AI-powered speech and voice recognition solutions,such as Cortana and Azure Speech Services empowers developers to build intelligent applications.
IBM is a global hybrid cloud and AI-powered
Uniphore is an enterprise-class, AI-native company that was incubated in 2008. Its enterprise-class multimodal AI and data platform unifies all elements of voice, video, text and data by leveraging Generative AI, Knowledge AI, Emotion AI and workflow automation. Some of its products include U-Self Serve, U-Assist, U-Capture, and U-Analyze. Its Q for Sale is a conversational intelligence software that guides revenue teams with AI-powered insights, offering clarity on how to effectively keep prospects engaged.
Google Cloud accelerates every organisation’s ability to digitally transform its business. Its enterprise-grade solutions leverage modern technology to solve the most criticial business problems 
8×8 offers out-of-the-box contact centre solutions, assisting all-size businesses to efficiently meet customer needs and preferences. It offers custom CRM integrations support and integrates effortlessly with third-party CRMs like Salesforce, Microsoft Dynamics, Zendesk, and more. Offering global support in all time zones & development teams in 5 continents, its patented geo-routing solution ensures consistent voice quality.
Sprinklr is a comprehensive enterprise software company for all customer-focused functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform lets organisations offer human experiences to every customer, every time, across any modern channel.
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Zoho Social, a part of Zoho’s suite of 50+ products, is a comprehensive social media management platform for businesses and agencies. The Zoho Social dashboard includes a robust set of features, such as Publishing Calendar, Bulk Scheduler, and Approval Management to offer businesses all the essential social media publishing tools. Its monitoring tools help enterprises track and respond to relevant social conversations.
Hootsuite, headquartered in Vancouver, is a social media management platform that streamlines the process of managing multiple social media accounts. Some of its core offerings include social media content planning and publishing, audience engagement tools, analytics and social advertising. Its easy-to-integrate capabilities help marketing teams to schedule and publish social media posts efficiently.
Brandwatch enables businesses to build and scale the optimal strategy for their clients with intuitive, use-case-focused tools that are easy and quick to master. Bringing together consumer intelligence and social media management, the company helps its users react to the trends that matter, collaborate on data-driven content, shield the brand from threats and manage all the social media channels at scale.
Zoho Corporation offers innovative and tailored software to help leaders grow their business. Zoho’s 55+ products aid sales and marketing, support and collaboration, finance, and recruitment requirements. Its customer analytics capabilities come with a conversational feature, Ask Zia. It enables users to ask questions and get insights in the form of reports and widgets in real-time.
Salesforce-owned Tableau is an AI-powered analytics and business intelligence platform, offering the breadth and depth of capabilities that serve the requirements of global enterprises in a seamless, integrated experience. Marketers can utilise generative AI models, AI-powered predictions, natural language querying, and recommendationsons.
Fullstory is a behavioural data platform, helping C-suite leaders make informed decisions by injecting digital behavioural data into its analytics stack. Its patented technology uncovers the power of quality behavioural data at scale, transforming every digital visit into actionable insights. Enterprises can increase funnel conversion and identify their highest-value customers effortlessly.
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Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirement for personalised customer experiences at scale. Its platform helps play an essential role in managing different digital content or assets to improve customer happiness. Its easy-to-optimise content gives users appropriate marketing streams, ensuring product awareness.
Started in 2005 in a Sweden-based small town, Norrköping, Voyado offers a customer experience cloud platform that includes a customer loyalty management system. This platform helps businesses design and implement customer loyalty programs, track customer
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Adobe Experience Cloud offers a comprehensive set of applications, capabilities, and services specifically designed to address day-to-day requirements for personalised customer experiences at scale. Its innovative platform has played an essential role in managing different digital content or assets, to improve customer happiness or satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.





























