The partnership with East Midlands Airport is a huge step forward to transform the customer experience.
Transreport, a tech company specialising in inclusive travel solutions, announced its partnership with East Midlands Airport (EMA), part of the MAG Group.
Jay Shen, CEO of Transreport, said, “The team at East Midlands Airport are already pioneers in inclusive travel. As well as being recognised for their commitment to accessibility and inclusion, they are award-winning in the accessibility space. At Transreport, our technology has been specifically designed for disabled and older people, and we are excited to work with an airport where they hold themselves to an incredibly high standard, in order to provide excellent service to all customers.”
This collaboration with EMA will enable more passengers to travel confidently through enhanced processes and improved accessibility, promoting a more inclusive air travel experience.
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“These are just some of the reasons why we are so excited to start our partnership in aviation with EMA. We recognise that disabled and older people can encounter barriers to access whilst travelling, but we also know there are many already working hard to change that – including the team at EMA. At Transreport we’re committed to reshaping those experiences into positive ones, and working with EMA, we know our technology can facilitate greater inclusion in the air travel experience,” Jay added.
EMA’s Customer & Planning Director Mike Grimes said, “We’re really pleased to be working with Transreport to become the first UK airport to offer this more personalised approach to our popular assisted travel service. Our aim is to offer an effortless travel experience to all our customers and we’re really proud that we already achieve high levels of customer satisfaction with our assisted travel service. With this new technology, we can provide a tailor-made service which will give customers all the information and choice they could want on their journey through the airport, so they can relax and start enjoying being on holiday before their plane even leaves.”
“The partnership with East Midlands Airport is a huge step forwards to transform the customer experience in accessible, inclusive travel, allowing the Transreport team to bring our expertise in accessible travel technology to the aviation sector. This is an opportunity for us to showcase the impact embedding technology into the process can make to empower both airport teams and passengers, and the Transreport team will be on-hand to work alongside the EMA team at every level,” Jay further added.
“This is just the beginning of our ambition in the aviation industry and by working together with airports and airlines in the UK and internationally, we aim to enhance accessibility. Those in the industry are aware of the challenges present in current assistance processes, but we can see tremendous potential and appetite for positive change. We are committed to working towards our vision in which everyone can fully enjoy and utilise airport facilities, and to creating a new standard of aviation travel for all,” Jay concluded.
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