The new venture will allow brands entering the UK market to offer customers a better experience, shorter delivery times and easier returns.
MS Direct and UKP Worldwide (UKPW) have announced a new joint venture. The company called ‘Unwind – Bridging borders, simplifying returns’, will simplify access to the respective ecommerce markets for online shops in the EU and the UK and make them more customer-friendly with its returns, customs clearance and shipping services.
The joint venture, based in the UK, combines the expertise of MS Direct and UKP Worldwide in returns management, customs clearance, duty reclaim, and shipping solutions. It will allow brands entering the UK market to offer customers a better experience, shorter delivery times and easier returns.
Peter Egger, VP Growth, MS Direct, said, “With Brexit, complex tax and customs regulations have led to increased uncertainty and barriers in cross-border trade in the UK, which are still palpable. Our mission is not only to overcome these hurdles but also to actively support online shops in fully exploiting their market potential in Europe’s largest ecommerce market.”
“Thanks to optimised delivery times and automated processes, customers do not feel the trade barriers when shopping online.”
Guy Cliffe, Sales Director, UKP Worldwide, said, “We are extraordinarily pleased about the establishment of the joint venture with MS Direct. This step is not only the solidification of a partnership that has grown over the years, but also the merger of two companies that can perfectly bring their respective strengths to provide a seamless, transparent, and effective solution for ecommerce between the UK and the EU.”
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