With GetVocal’s advanced AI agents, Capita is set to create more personalised customer journeys.
Capita has announced a partnership with GetVocal AI, a startup specialising in next-generation AI phone agents. This partnership underscores Capita’s commitment to modernising business processing services across both private and public sectors through the power of genAI.
At the heart of Capita’s strategy is the principle of “augmenting humans.” By integrating AI, Capita aims to empower its employees, enabling them to work smarter, faster, and more efficiently. The goal is to eliminate repetitive tasks and streamline workflows, allowing employees to focus on more complex and meaningful work.
With GetVocal’s advanced AI agents, Capita is set to create more personalised customer journeys. These virtual agents will handle a wide range of interactions, all under the oversight of experienced Capita agents who are ready to step in for complex queries, vulnerable customers, or escalations.
Roy Moussa, Co-founder and CEO of GetVocal AI celebrated this milestone, “Our partnership with Capita is a pivotal step in our mission to deliver reliable AI agents that bring tangible business benefits. We look forward to creating new standards of service and setting trends that will define the future of customer interactions.”
Corinne Ripoche, CEO of Capita Experience, expressed her enthusiasm for the partnership: “We are thrilled to partner with GetVocal AI. By combining our market-leading customer service experience with their cutting-edge controllable AI agents, we are poised to redefine the CX landscape while maintaining our focus on our colleagues and a people-first approach.”
This new partnership with GetVocal AI complements Capita’s wider technology partnership ecosystem, positioned to co-create and launch bespoke AI and genAI solutions.
These partnerships are critical for delivering scalable and repeatable solutions across the public and private sectors. Capita has successfully launched several AI products, such as CapitaContact, Agent Suite, and Capita Accelerate, which are unlocking productivity, transforming customer and citizen experiences, and driving efficiency in delivery to reduce costs.
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