The omnichannel digital solution allows businesses to orchestrate interactions through unified routing between voice and digital messaging.
Natterbox, a provider of AI-powered communication solutions, announces the launch of its digital platform, Natterbox Digital.
This innovative omnichannel digital solution unifies voice, SMS, and WhatsApp into a seamless experience for agents and customers, enabling businesses to deliver exceptional, personalised engagements on one unified platform natively integrated into Salesforce.
Natterbox Digital allows businesses to meet customers where they are, orchestrating interactions through unified routing between voice and digital messaging. Features, like triggered messaging and intelligent routing, enable tailored communications and effortless connections to the right agents, all while providing a seamless journey across preferred channels.
“Today’s customers expect seamless interactions across every channel and want to be able to select their channel of choice,” said Jamie Cooper, Chief Product Officer at Natterbox.
“With Natterbox Digital, we’re redefining how businesses connect with their customers by unifying voice, SMS, and WhatsApp into one experience. Our AI platform delivers the flexibility and personalisation customers deserve while empowering agents with the tools they need to succeed.”
Key Features of The Omnichannel Digital Solution
- Unified Omnichannel Communication: Manage voice, SMS, and WhatsApp within Salesforce, giving agents a 360 view of customer interactions.
- Triggered Outbound Messages: Automate communications like appointment reminders, order updates, and post-call follow-ups to keep customers engaged.
- AI-Powered Digital Translation: Instantly break language barriers with real-time, accurate translations, enabling seamless communication between customers and agents.
- Custom Message Templates: Use pre-approved templates for seamless, compliant messaging on platforms like WhatsApp and Facebook Messenger.
- Unified Routing Policy Builder: Streamline inbound calls and digital messages with a customisable routing framework to connect customers to the right agent.
Revolutionising Global Communication with WhatsApp
Natterbox Digital introduces robust WhatsApp capabilities, allowing businesses to expand their reach with secure messaging. With access to over 2 billion WhatsApp users globally, businesses can deliver real-time communications on customers’ preferred channels.
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