The Series A funding, led by Creandum with participation from Elaia and Speedinvest, will accelerate the product development of GetVocal’s AI customer experience platform.
GetVocal, a European provider of conversational AI agents for enterprise customer support, has closed a $26 million Series A investment round led by Creandum with participation from Elaia and Speedinvest, bringing its total fundraising to date to $30 million.
GetVocal will use the funding to fuel product innovation, market expansion, and hiring across Europe as the company accelerates its mission to help enterprises build hybrid human-AI workforces.
“Research by the MIT Media Lab shows that 95% of companies fail to get financial value from AI pilots because they lack the skills, processes, and governance to effectively integrate AI. Our customers are proudly in the 5%,” said GetVocal CEO and Co-Founder Roy Moussa.
“We look forward to restoring confidence in AI agents and offering Europe’s thriving enterprises a pragmatic solution to embed them in their customer experience operations. This funding will directly support the continued development of our hybrid workforce management capabilities and enable us to grow our international team and expand our commercial reach across Europe.”
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Brands such as Vodafone, Glovo, and Movistar work with GetVocal, while a pilot is in progress at Deutsche Telekom. Glovo grew its agent fleet from one to 80 AI agents in less than 12 weeks.
Bruno Machado, Senior Operations Manager at Glovo, said, “Deploying GetVocal has transformed how we serve our community. From reactivating users to streamlining management, the results speak for themselves: a five-fold increase in uptime and a 35% increase in deflection, in just weeks.”
“It is accelerating our growth and ensuring that we remain a platform users can always count on.”
Hanel Baveja, Partner at Creandum (who will be joining the firm’s board), said, “Black box AI erodes accountability, and legacy contact-centre software locks organisations into rigid workflows unsuitable for day-to-day operations.”
“GetVocal has built a winning platform that enables true automation while providing a level of control over agent behaviour that supports scaling without abandoning responsibility.”
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