PolyAI Raises $86M in Series D Funding, Taking Total Funding Past $200M

PolyAI has now surpassed $200 million in total funding to power helpful, human-like conversations that transform how enterprises speak with their customers.

PolyAI, an enterprise conversational AI company, has raised $86 million in Series D funding, co-led by Georgian, Hedosophia, and Khosla Ventures. Additional investors include NVentures (NVIDIA’s venture capital arm), British Business Bank, Citi Ventures, Squarepoint Ventures, Sands Capital, Zendesk Ventures, and Point72 Ventures.

PolyAI has now surpassed $200 million in total funding to power helpful, human-like conversations that transform how enterprises speak with their customers. 

The company’s agentic AI now performs the work of over 1,000 full-time employees across multiple enterprises. Its customers span financial services, healthcare, hospitality, insurance, energy, and retail — including household names such as Marriott, Caesars Entertainment, PG&E, UniCredit, Foot Locker, and many more. 

Across PolyAI’s customer base, the impact of its AI agents amounts to approximately $1 billion in total value created each year.

“PolyAI started with a simple idea: enterprises should sound human,” said Nikola Mrkšić, CEO and Co-Founder of PolyAI. “We turned that idea into reality, and it led to something far greater: the emergence of the agentic enterprise.”

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“This is a living, breathing system that understands what your customers, employees, and AI agents are doing in real time — and helps them all succeed together.”

“Like seeing a single drop of water and fixing a leak before it bursts, the agentic enterprise can detect and respond to problems and opportunities before human agents even know they exist. We’re building this future with the world’s leading enterprises, where our AI helps millions of customers every day.”

Emily Walsh, Lead Investor at Georgian and a returning investor through three consecutive rounds, said, “For the world’s largest brands, customer service is no longer just a cost centre, it’s a massive opportunity for value creation.” 

“PolyAI’s ability to deploy lifelike voice agents at enterprise scale unlocks significant savings and revenue. We believe that PolyAI is building the category-defining platform for customer service in the AI era, and we’re excited to co-lead this round.”

PolyAI will utilise this latest funding to further develop the proprietary technology behind its Agent Studio platform and expand its go-to-market efforts, with the goal of enabling more global enterprises to transform toward an agentic future.

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