Diebold Nixdorf will provide a suite of managed services and new, flexible retail technology solutions, strengthening Autogrill’s commitment to keeping the traveller at the centre when creating amazing restaurant experiences.
Diebold Nixdorf, a company that works to improve the way people bank and shop, and Autogrill, part of Avolta and a provider of food and beverage services for travellers, have expanded their partnership in Italy.
Acting as a single point of contact for Autogrill’s entire multivendor IT ecosystem in the country, Diebold Nixdorf will provide a suite of managed services and new, flexible retail technology solutions, strengthening Autogrill’s commitment to keeping the traveller at the centre when creating amazing restaurant experiences.
The scope of the agreement includes standardised and scalable DN AllConnect ServicesSM for restaurants, bars and coffee corners that are operated under different brands on highways, at airports, train stations and central urban hubs across Italy, such as:
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- Maintenance and monitoring of Autogrill’s restaurant IT equipment, including Diebold Nixdorf’s self-service kiosk and checkout solutions, as well as third-party technology.
- Second-level helpdesk support for Autogrill’s POS software, providing troubleshooting and solution expertise whenever needed.
- Implementation services for new restaurant openings and management of all restaurant remodelling and technology replacement to help ensure seamless operations.
Additionally, new flexible checkout solutions such as self-ordering kiosk terminals or the modular DN Series EASY ONE will further enhance the traveller experience.
This checkout platform can be operated as a full self-service, semi-assisted or assisted checkout solution, enabling Autogrill to provide restaurant service in line with travellers’ individual expectations.
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Francesca Porta, Head of IT – Italy, Avolta, said, “Our mission is to ensure every traveller enjoys an outstanding, frictionless experience. Smooth and swift processes are essential for orders and payments in our travel sector’s hospitality industry, which requires reliable technology that runs flawlessly.”
“By partnering with Diebold Nixdorf for their comprehensive expertise and advanced solutions, we are actively delivering on our promise to keep the traveller at the centre, providing an optimised service experience across our Italian restaurants.”
Lorenza Sbarbaro, Director Southern Europe Retail at Diebold Nixdorf, said, “We are helping Autogrill provide thousands of travellers a quick, smooth and enjoyable restaurant experience by combining our state-of-the-art services with our market-leading retail technology solutions to provide maximum availability and reliability every day.”
“We are very much looking forward to working with Autogrill and appreciate the trust they have placed in Diebold Nixdorf.”
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