By moving to a single, unified payments platform, Starbucks can simplify its in-store operations while gaining the resilience needed to serve customers without interruption
Adyen has partnered with Starbucks on a project involving its payment infrastructure in Europe and the UK. A European roll-out will span 943 Starbucks stores across the UK, Austria, and Switzerland, supported by 2,375 Adyen payment terminals.
This expansion builds on a partnership between Adyen and Alsea, Starbucks’ licensee, under which Adyen powers payments for Alsea Mexico.
Key here is the implementation of Adyen’s Store and Forward functionality. This feature allows customers to continue accepting payments and providing uninterrupted service during network outages.
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“Starbucks operates at an extraordinary scale, where every second of uptime matters,” said Alexa von Bismarck, President EMEA at Adyen.
“By moving to a single, unified payments platform, Starbucks has been able to simplify its in-store operations while gaining the resilience needed to serve customers without interruption.”
“From rapid roll-out across hundreds of stores to built-in offline reliability, this partnership shows how modern payments infrastructure can directly protect revenue and elevate the in-store experience.”
“The quality of our coffee and service are at the heart of everything we do, and our technology must be just as reliable,” said John Elliott, VP Technology, EMEA at Starbucks.
“Our partnership with Adyen ensures that our payment technology is just as robust as our service. This stability allows our teams to stay focused on our guests and the coffee they love, without technical issues getting in the way.”
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