Rollout of Ziosk’s Drop & Pay delivers frictionless payments, increased loyalty participation, and actionable guest feedback across both brands.
Ziosk has announced a partnership with Gringo’s Tex-Mex and its sister concept Jimmy Changas, casual dining brands rooted in Texas. The partnership includes the rollout of Ziosk’s Drop & Pay, a handheld payment solution designed specifically for polished casual dining environments, to all Gringo’s Tex-Mex and Jimmy Changas locations.
Drop & Pay acts as a digital check presenter, allowing servers to discreetly set the tablet on the table so guests can review their check, complete payment securely, and provide real-time feedback, all without disrupting the dining experience.
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The solution integrates seamlessly with Gringo’s existing technology stack while delivering meaningful operational enhancements and supporting long-term profitability.
Unlike traditional handheld devices, the Ziosk handheld tablet provides an elevated guest-facing experience that can be left at the table, freeing servers to grab another device and focus on delivering the warm, relationship-driven hospitality and sense of community that have defined the Gringo’s brand for more than three decades.
“We were looking for a platform that could offer our guests secure payments at the table while saving us money on unnecessary fees,” said Heather McKeon, COO at Gringo’s Tex-Mex.
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“Originally, we thought Ziosk was only a tabletop platform, but this handheld payment solution is tailored perfectly to significantly improve service efficiency while catering to our guests’ needs.”
“With Drop & Pay, our guests can pay at their convenience, sign up for their loyalty and rewards, and leave us direct feedback. The results have been positive, and we’ve seen high adoption by team members and guests very quickly.”
“Gringo’s and Jimmy Changas are hospitality-driven brands that understand the importance of meeting guests where they are,” said Raymond Howard, Chief Revenue Officer at Ziosk.
“Drop & Pay gives them a secure, modern way to streamline payments, drive loyalty engagement, and capture actionable guest insights while preserving that people-first dining experience our guests expect and value.”
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