RingCX is built on the robust foundation of Cox Business Connect with RingCentral, leveraging the RingEX platform, known for its global reliability and security.
Cox Business, a provider of advanced cloud and managed IT solutions, today announced the launch of Cox Business Contact Centre with RingCentral, Inc., a global leader in AI-powered business communications.
This B2B product portfolio expansion introduces an AI-first, omni-channel platform designed to help organisations modernise customer engagement and drive operational efficiency.
Empowering Businesses with Advanced AI and Seamless Integration
Cox Business Contact Centre with RingCentral is powered by RingCentral’s RingCX, an AI-first, cloud-based customer experience platform designed to simplify the complexity of traditional contact centres, driving high-impact engagement that turns every interaction into a competitive advantage.
This platform unifies the customer journey in a single AI-powered interface, providing businesses with the data and visibility needed to provide the best service every time.
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Upon launch, the following capabilities will be available to all customers:
- AI-Powered Virtual Agents:
Provides 24/7 automated support for routine inquiries, freeing human agents for high-value interactions. The solution launches with third-party Intelligent Virtual Agent (IVA) integration support, with native AI agent capabilities scheduled for upcoming releases.
- AI Quality Management:
Automates customer interaction evaluations with intelligent scorecards, enabling managers to coach agents faster while maintaining consistent quality standards and improving customer satisfaction at scale.
- Omni-Channel Engagement:
With 20+ digital channels ranging from voice to SMS to Facebook Messenger, the platform empowers agents with real-time visibility and historical customer context. This unified approach ensures a frictionless experience for customers, regardless of how or where they choose to engage.
- Seamless CRM Integrations:
Bridging the gap between communications and customer data, Cox Business Contact Centre with RingCentral syncs directly with leading CRM platforms. Agents gain immediate access to customer history and profiles, enabling highly personalised, efficient interactions.
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While traditional contact centres are built exclusively for large-scale enterprises, this solution leverages the inherent scalability to deliver an agile, ‘right-sized’ solution that empowers businesses of any size to deploy sophisticated, AI-driven engagement without the enterprise-level overhead.
Cox Business Contact Centre with RingCentral maintains a rigorous focus on security and compliance. With robust encryption and advanced access controls, the solution meets stringent standards, including PCI DSS and HIPAA compliance.
RingCX is built on the robust foundation of Cox Business Connect with RingCentral, leveraging the RingEX platform, known for its global reliability and security. Together, RingCX, Cox Business, and RingCentral work seamlessly to unify contact centres and unified communications, enabling effortless collaboration between agents and back-office teams.
This tight integration delivers a true “single pane of glass” experience for admins, supervisors, and agents alike—streamlining management, enhancing visibility, and ensuring consistent, connected experiences across the entire organisation.
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