American Water offers a variety of payment methods and customer assistance for those experiencing financial constraints.
American Water, a regulated water and wastewater utility in the United States, informs customers that it offers secure, convenient bill payment options through its online portal, MyWater.
The company recently expanded its platform to accept Apple Pay, Google Pay, Venmo, PayPal, and PayPal Credit for customers enrolling in its Auto Pay program or making a one-time payment.
Matthew Prine, VP, Chief Customer Officer at American Water, said, “American Water is dedicated to providing safe, clean, reliable and affordable drinking water and wastewater services to customers and the communities we serve, and part of that commitment is providing great customer service.”
Prine added, “We recognise that customers have different needs and preferences when paying their bills, so we offer a variety of payment methods as well as customer assistance for those experiencing financial constraints.”
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American Water offers these online bill payment options:
- Customers with a MyWater account:
- Customers can pay with Apple Pay, Google Pay, Venmo, PayPal or PayPal Credit via MyWater. They can choose a one-time payment or set up Auto Pay. A $1.95 fee for online transactions may apply.
- Pay Automatically: Customers can enrol in American Water’s Auto Pay program so that bills are paid on or before the due date each billing cycle. To enrol, log on to MyWater. A $1.95 fee for online transactions may apply.
- Customers without a MyWater account:
- Visit amwater.com/billpay. Have your account number available, as it is required to pay your bill. A $1.95 fee for online transactions may apply.
- Customers can sign up for a MyWater account to pay online or enrol in Auto Pay. MyWater also supports customer account management, including the ability to receive emergency and non-emergency alerts by phone, email or text.
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The company also provides additional bill payment options:
- Pay By Mail: Send a check or money order, along with the payment stub, to the address on the bill. Please do not include cash, staples or paper clips.
- Pay In Person: Pay at an authorised payment location. Visit https://amwater.com/corp/Customers-and-Communities/billing-payment-info and select “Pay In Person” to find a location.
- Pay By Phone: Call 1-855-748-6066 to pay 24 hours a day, 7 days a week. Have the account number ready. A $1.95 transaction fee may apply.
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