Zultys AI Receptionist is a 24/7 voice agent that handles customer queries, manages interactions, and routes calls using natural language understanding.
Zultys has launched Release 19, a major update to its business communications platform, introducing AI-powered capabilities including real-time captions, sentiment analysis, and call transcription, allowing users to track conversations and extract actionable insights from every interaction.
The update also introduces an AI-powered auto attendant that interprets voice requests and routes callers to the appropriate department without relying on traditional menu-based systems. Separately, Zultys has launched AI Receptionist, a standalone a 24/7 voice agent that handles customer queries, manages interactions, and routes calls using natural language understanding.
Together, the two products are designed to allow organisations to automateroutine interactions while ensuring that more complex queries reach the right teams with full context intact.
Supervisors gain a unified view of customer interactions, including conversation history, sentiment insights, and transcripts, giving them clear visibility into agent performance and customer engagement, whie reducing friction in call handling, andimproving response times.
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“Release 19 represents a major step forward in how organisations can utilise AI to capture and act on communication data,” said Tim Larson, Vice President of Engineering Services and Channel Support, Zultys.
“By combining AI call transcription, sentiment analysis, and semantic search across conversations, we’re giving users and supervisors the ability to quickly surface meaningful insights from every interaction without adding complexity to their workflows,” he added.
The company’s sales leadership struck a more cautionary note about the broader market. “Too much of the AI in our space is being rushed to market, complex, hard to control, and often creating more problems than it solves,” said John Osgood, Executive Vice President of Sales and Marketing, Zultys.
“With Release 19 and our Zultys AI Receptionist, we’ve taken a different approach, focused, practical AI that intelligently routes calls without menu friction, while delivering the control, predictability, and compliance safety businesses actually need,” he added.
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